Side by side
Affiniv vs Retently
Both stand on nps software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan Web
Visit Affiniv 
Free trial APIWeb
Choose Retently if your team needs multi-channel customer surveys, feedback analysis and automated routing to connected tools. Ecommerce Basic starts at $99 a month, and a 14-day trial is available. Look elsewhere if you need a free plan or API access on the Ecommerce Basic tier.
Visit RetentlyThe facts
| Affiniv | Retently | |
|---|---|---|
| Free plan | Yes | A free trial |
| Open source | Not published | No |
| Runs on | Web | API, Web |
| Lowest paid plan | Not published | Ecommerce Basic: $99 a month |
| Plans published | None | 3 |
| Maker | Not published | Not published |
| Website | affiniv.com | retently.com |
| On nps software | #5 of 18 | #9 of 18 |
Affiniv: what it does well
Retently: what it does well
- Collects NPS, CSAT and CES across multiple survey channels.
- Groups written feedback into topics.
- B2B teams can roll scores up by account.
- Triggers surveys from customer events.
- Offers REST API, webhooks and an MCP server.
What to know first
- There is no free plan.
- Ecommerce Basic does not include API access.
- Basic limits include 2,500 surveys and 3 seats monthly.
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