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Userpace
What Userpace is
Userpace is a feedback and NPS management platform for collecting customer input and keeping private one-to-one correspondence with customers. Teams can use feedback to guide product development and feature prioritization, and publish proposals to gauge customer interest. It surveys satisfaction and loyalty and tracks NPS trends. For web apps, a JavaScript snippet adds its feedback widget to app pages; the minimal documented setup requires a site ID, user ID, and email. The widget API can open its home screen, NPS form, feedback form, feedback list, or ideas list, and close the widget. Userpace lists web and API platforms and in-app surveys. It says it acts as both data controller and processor and supports customers’ compliance with EU data protection requirements, including GDPR. There is no free subscription. The Growth plan has a 30-day free trial. Listed monthly plans are 49.00 EUR for Startup, 199.00 EUR for Growth, and 499.00 EUR for Business. Each plan has tracked-user and NPS-response allowances, with extra fees above them.
Who it suits
Userpace suits teams that want to collect customer feedback, measure NPS, and use input to prioritize product work. Its web widget is intended for web apps.
What it does well
- Tracks customer satisfaction, loyalty, and NPS trends
- Public proposals can gauge interest in ideas
- Widget API opens feedback and NPS forms
- Supports EU data-protection compliance, including GDPR
What to know first
- No free subscription
- Growth trial lasts 30 days
- Startup allowance is 150 tracked users and 300 NPS responses
- Extra fees apply above plan allowances
Limits
Startup costs €49 a month and includes 150 tracked users and 300 NPS responses. Growth costs €199 a month and includes 1,000 tracked users and 2,000 NPS responses; additional fees apply above plan allowances.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Growth | 1,000 tracked users · + €30 per additional 1,000 tracked users · 2,000 NPS responses · + €12 per additional 1,000 NPS responses | €199 a month |
| Startup | 150 tracked users · + €15 per additional 100 tracked users · 300 NPS responses · + €4 per additional 100 NPS responses | €49 a month |
| Business | 10,000 tracked users · + €160 per additional 10,000 tracked users · 20,000 NPS responses · + €50 per additional 10,000 NPS responses | €499 a month |
As userpace.com lists them, read 8 Oct 2026. The maker's own page has the final word.
Getting started
- Visit https://userpace.com/ and review the plans.
- Start the 30-day free trial of Growth or choose a paid plan.
- Add the JavaScript embed snippet to web app pages where you want the feedback widget.
- Provide the site ID, user ID, and email required for the documented minimal widget setup.
- Use the JavaScript widget API to open a form or list, or close the widget.
Verdict
Userpace combines feedback collection, NPS tracking, and product proposals with a JavaScript widget for web apps. Consider its plan allowances and additional-user fees when choosing a subscription.
Questions
Does Userpace have a free plan?
No. The pricing page says there is no free subscription.
Is there a free trial?
Yes. The Growth plan has a 30-day free trial.
How much do Userpace plans cost?
Startup costs €49 a month, Growth costs €199 a month, and Business costs €499 a month.
Which platforms does Userpace support?
The listed platforms are web and API. A JavaScript widget can be embedded in web app pages.
What are the plan allowances?
Startup includes 150 tracked users and 300 NPS responses; Growth includes 1,000 tracked users and 2,000 NPS responses; Business includes 10,000 tracked users and 20,000 NPS responses. Additional fees apply above allowances.
What does Userpace say about GDPR?
Userpace says it acts as both a data controller and processor and supports customers’ compliance with EU data protection requirements, including GDPR.
Facts from Userpace's own pages
- Feedback
- The platform gathers and manages user feedback and supports private one-to-one correspondence with customers. · userpace.com, 8 Oct 2026
- Headquarters
- The contact page lists the office as Onvey / Puzl CowOrKing in Sofia, Bulgaria. · userpace.com, 8 Oct 2026
- Integrations
- The pages reviewed document a JavaScript widget and API; they do not name third-party integrations. · userpace.com, 8 Oct 2026
- NPS
- The platform surveys user satisfaction and loyalty and tracks NPS trends. · userpace.com, 8 Oct 2026
- Pricing limits
- A tracked user is a customer who submits feedback, votes for an idea, or provides an NPS rating; pricing adds fees above plan allowances. · userpace.com, 8 Oct 2026
- Privacy and compliance
- Userpace says it acts as both a data controller and processor and supports customers’ compliance with EU data protection requirements including GDPR. · userpace.com, 8 Oct 2026
- Product
- Userpace describes itself as an all-in-one feedback and NPS management platform. · userpace.com, 8 Oct 2026
- Product roadmap
- Userpace says customer feedback can inform product development and feature prioritization. · userpace.com, 8 Oct 2026
- Public proposals
- The homepage says teams can push public proposals to test customer interest. · userpace.com, 8 Oct 2026
- Support
- The contact page says inquiries receive a response within 24–48 hours and lists office hours as Monday through Friday, 9 a.m. to 6 p.m. · userpace.com, 8 Oct 2026
- Trial
- The pricing page offers a 30-day free trial of the Growth plan and says there is no free subscription. · userpace.com, 8 Oct 2026
- Web widget
- A JavaScript embed snippet installs the feedback widget in web app pages, with site ID, user ID, and email required in the documented minimal setup. · userpace.com, 8 Oct 2026
- Widget API
- The JavaScript widget API can open the home screen, NPS form, feedback form, feedback list, and ideas list, or close the widget. · userpace.com, 8 Oct 2026
Where Userpace stands on Freedom251
- Net Promoter Score Software#17 of 22