Side by side
NPS Prism vs Userpace
Both stand on net promoter score software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
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NPS Prism combines recurring survey data, competitor benchmarks and configurable analysis for customer-experience teams. Its tailored subscription and industry-based scope require a direct fit and pricing discussion.
Visit NPS Prism Free trial APIWeb
Userpace combines feedback collection, NPS tracking, and product proposals with a JavaScript widget for web apps. Consider its plan allowances and additional-user fees when choosing a subscription.
Visit UserpaceThe facts
| NPS Prism | Userpace | |
|---|---|---|
| Free plan | No | A free trial |
| Open source | Not published | Not published |
| Runs on | Web | API, Web |
| Lowest paid plan | Free or on request | Startup: €49 a month |
| Plans published | 1 | 3 |
| Maker | Not published | Not published |
| Website | npsprism.com | userpace.com |
| On net promoter score software | #21 of 22 | #17 of 22 |
NPS Prism: what it does well
- Benchmarks NPS across multiple relationship levels
- Covers 10 industries and 30-plus countries
- Refreshes dashboards every 90 days
- Supports filters, downloads and ad hoc analysis
- Includes client management and training
What to know first
- No free plan or free trial
- Pricing is available only on request
- Coverage depends on listed industries and countries
- Optional services cost extra
Userpace: what it does well
- Tracks customer satisfaction, loyalty, and NPS trends
- Public proposals can gauge interest in ideas
- Widget API opens feedback and NPS forms
- Supports EU data-protection compliance, including GDPR
What to know first
- No free subscription
- Growth trial lasts 30 days
- Startup allowance is 150 tracked users and 300 NPS responses
- Extra fees apply above plan allowances
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