Fynzo Survey

Overview

Fynzo Survey combines NPS tracking with a broader survey toolkit for teams collecting customer, employee, or research feedback. It is best suited to users who want multiple ways to distribute surveys and the option to gather responses offline on mobile; its free tier is appealing, while paid plans differ substantially in quotas and team capacity.

Key features

Beyond NPS questions, Fynzo supports Likert scales, smiley ratings, and star ratings, with jump logic, piping, and custom variables to shape the questions respondents see. That makes it useful for more involved feedback surveys, not only a single score prompt. Respondent segmentation is basic, however, so teams that need more refined audience targeting may want another tool.

Distribution spans email, SMS, social media, and website embeds. Reports include cross-tabulation and trends, can be scheduled by email, and can be downloaded in Excel, CSV, SPSS, or PDF. Integrations with Zapier, Google Sheets, Google Analytics, Slack, and MailChimp give teams several routes to connect survey work with other workflows.

The Android and iOS apps can create and share surveys, view and download results, and save edits and answers offline for later upload. That is a practical advantage for field collection where connectivity is unreliable. Fynzo also describes privacy and security measures, alerts when other engagement with user data is detected, and support for app users.

Pricing

The Free plan costs nothing and includes unlimited surveys, questions, and responses, plus 1000+ templates and 20+ question types. That removes response-volume pressure for small teams, though it does not include the listed Pro controls such as custom CSS, auto-translation, custom domains, branding removal, unlimited collaboration, and unlimited file upload size.

Pro Monthly costs $19 per month. Pro Yearly costs $190 per year, with $228 also shown as the yearly amount; both Pro plans include the same presentation and collaboration features. The yearly option costs less than twelve monthly payments at the stated rates, while the monthly plan avoids a yearly commitment.

The separate capacity-based plans start at higher prices: Starter is $24 per month for unlimited surveys and questions, 1000 responses, 5 devices, and 2 users. Standard is $45 per month for 5000 responses, 10 devices, and 5 users; Premium is $95 per month for 8000 responses, 20 devices, and 8 users. These limits make the tiers easier to assess against team size and expected volume, but the lower tiers cap both contributors and collection capacity. Custom pricing applies to Custom, which includes unlimited surveys and questions.

A free trial lasts 14 days and is limited to 100 responses; no credit card is required. Treat it as a short evaluation window rather than a high-volume pilot.

Platforms

Fynzo Survey is available on web, Android, and iOS. Offline saving in the mobile apps supports collection away from a reliable connection.

Who it's for

Fynzo suits organizations that need NPS and broader feedback surveys, several distribution channels, downloadable reporting, and mobile collection. It is less compelling for teams that depend on advanced segmentation or need more than the user and device allowances in the lower capacity-based plans.

Pros and cons

• Pros: The free plan allows unlimited surveys and responses, a strong fit for teams wanting to keep collection volume open without a paid subscription.
• Pros: Offline response capture on Android and iOS supports fieldwork when connectivity drops.
• Pros: Cross-tabulation, trend reports, scheduled emails, and several export formats give teams useful ways to review and share results.
• Cons: Basic segmentation may constrain teams that need to target respondents more precisely.
• Cons: Starter, Standard, and Premium impose explicit response, device, and user caps, so growing teams need to match the tier to both workload and headcount.

Alternatives

Formbricks is another freemium option, with a Hobby plan for one workspace and 250 responses per month. Refiner is worth comparing for a smaller response allowance: its Free plan includes 25 survey responses per month. SatisMeter offers a free plan with 25 responses per month and no free trial.

Mapster has a web-only Free plan with 50 responses per month and unlimited surveys. Thermostat is a narrower-capacity free option, with one user, one survey, and 200 surveys administered per month. Survicate has a free plan for 25 responses per month and three teammates.

Zonka Feedback is a paid alternative with Android, iOS, and web support. IntouchSurvey is another paid option, available on the web.

Browse more options in Net Promoter Score Software or Survey Software.

Verdict

Choose Fynzo Survey if you want NPS alongside flexible survey questions, broad distribution, useful reporting, and mobile collection, especially with the free plan's unlimited response allowance. Look elsewhere if precise segmentation or clearly higher team capacity in the lower paid tiers matters more than that open free volume.