Thermostat is Net Promoter System survey software built around one-question surveys with an optional feedback box. Surveys can be delivered by email, embedded popup, shareable link, or API. Reporting includes filters, comparisons, and customer-satisfaction views tailored to the Net Promoter System, while custom text, number, date, and list fields can be used to segment scores. Users can filter, star, and respond to feedback, and collect responses anonymously. Score and feedback updates can arrive by email daily or weekly. Direct campaign integrations listed include Stripe, Mailchimp, ConvertKit, and Drip; the service also describes connections through Zapier. The API can send surveys and retrieve results programmatically. Survey emails, pages, and popups can be branded with logos and colours. The free plan allows one user, one survey, up to 200 surveys administered per month, and four months of response history. Pro costs 49.00 USD per month and includes one user, five surveys, up to 2,000 surveys administered monthly, and forever response history.
Who it is for
Thermostat suits organizations that want to collect and review Net Promoter System feedback through several survey channels. Custom fields and integrations may be useful for teams that want to segment responses or connect campaigns.
What is good
- Surveys can be sent by email, popup, link, or API.
- Accepts anonymous feedback.
- Custom fields support score segmentation.
- Includes listed campaign integrations and Zapier connections.
- Free plan supports up to 200 monthly surveys.
What to know first
- Free plan includes only one user and one survey.
- Free plan keeps response history for four months.
- Pro is 49.00 USD per month.
- Enterprise phone support is limited to that plan.
Verdict
Thermostat combines multi-channel NPS surveys with response segmentation, feedback handling, and reporting. Compare the free plan's survey and history limits with the paid tiers, particularly if your monthly survey volume is higher.
Thermostat plans and pricing
All plansCompared on net promoter score software
- Free plan
- Yes
- Paid from
- $49/mo
- Survey channels
- multichannel
- Response limit
- 2,000 responses/mo
- Respondent segmentation
- custom
- Follow-up workflows
- Yes
