SatisMeter

Overview

SatisMeter is a customer-feedback tool for teams measuring how customers feel about their products and services. It is a strong fit for product and customer teams that need targeted surveys across several channels; the hard response cap makes planning volume essential.

Key features

Templates for NPS, CSAT, CES, and product-market fit give teams a choice of established measures rather than a single general-purpose questionnaire. Varied question types, custom colors, conditional logic, and multilingual support allow surveys to be tailored to different audiences and questions.

Teams can target users by attributes, trigger surveys with events, and schedule recurring surveys. Throttling and sampling help limit repeated prompts, which matters for ongoing programs where over-surveying can undermine response quality. Surveys are supported on web, in-app, email, iOS, and Android, a useful spread for products with customers across devices.

Dashboard reports, connected-tool data delivery, and CSV export for NPS results cover distinct reporting needs: reviewing results, routing them into workflows, and working with a portable file. Named integrations include Productboard, Segment, Intercom, Slack, Salesforce, Zapier, CustomerGauge, Customer.io, and Google Tag Manager; API and webhooks add routes for custom connections.

Premium support is included in every plan, and SatisMeter says it performs routine health checks and may help troubleshoot issues beyond normal support scope. The platform was acquired by Productboard; Productboard states that it meets ISO 27001:2022 and SOC 2 Type II standards.

Pricing

SatisMeter is freemium, with no free trial. The Free plan costs nothing, billed $ 0 / month, and includes 25 responses per month. Its recommendation of about 250 active users is guidance, not a usage limit, so the response allowance—not that user estimate—sets the practical ceiling.

Growth costs $199 a month, billed $ 199 / month, for 1 000 responses per month and a recommended 10 000 active users. It suits teams with a steady feedback program that can fit within that quota. Once the monthly response limit is reached, SatisMeter pauses sending surveys until the next billing period instead of charging extra. That avoids overage fees, but can interrupt collection before the month ends if demand exceeds the allowance.

Enterprise has custom pricing for more than 10,000 active users. The plan structure makes response volume central to the choice: Free is a small-scale starting point, Growth raises the allowance, and Enterprise is the route for larger audiences.

Platforms

SatisMeter supports Android, iOS, web, and API. The pricing page also identifies web, in-app, email, iOS, and Android as survey channels, giving teams several ways to reach customers.

Who it's for

SatisMeter is best for product and customer teams that need more than a one-off survey: its recurring schedules, event triggers, and sampling controls support an ongoing feedback program, while integrations can bring results into existing tools. Teams should look elsewhere if they need survey sending to continue beyond a monthly quota, or if the Free plan's 25 responses are too few and Growth's 1,000 responses exceed their budget or needs.

Pros and cons

• Pros: Multiple survey types and targeting controls support feedback programs tailored to user groups and moments.
• Pros: Web, app, and email channels plus named integrations, API, and webhooks offer several routes for collecting and using responses.
• Pros: Premium support is included in every plan, and the stated response cap prevents extra usage charges.
• Cons: The free allowance is 25 responses per month, limiting its usefulness for broad feedback collection.
• Cons: Paid survey sending pauses at the monthly response limit, so teams with uneven or growing demand may face a gap in collection.

Alternatives

Formbricks is worth considering if self-hosting is important; it has a free plan and a free trial, and its Hobby plan includes one workspace and 250 responses per month.

Fynzo Survey may suit readers looking for a general survey tool with a free plan, free trial, and a Free tier described as offering unlimited surveys, questions, and responses.

Refiner is another option with a free plan and free trial; its Free tier includes 25 survey responses per month.

Mapster has a web-only free plan with 50 responses per month, unlimited surveys, and all features included.

Thermostat may appeal to teams seeking an API- or web-based option with a free plan and no trial; its Free tier allows one user, one survey, and 200 surveys administered per month.

Survicate offers a free plan and free trial, with 25 responses per month, three teammates, and 300 responses across active surveys on its Free tier.

Customer Thermometer is an alternative to compare for its paid plans and free trial.

Zonka Feedback is another feedback platform, with an AI Feedback Intelligence plan priced by custom quote based on data credits.

For a broader shortlist, browse Net Promoter Score Software, Customer Feedback Software, Survey API Software, or Survey Software.

Verdict

Choose SatisMeter if your team needs targeted, recurring customer surveys across web, apps, and email, with integrations to carry results into its existing workflow. Its range of survey controls and channels is compelling, but the 25-response free allowance and paid-plan pauses make quota fit the decisive question. Teams that cannot tolerate collection stopping at a monthly cap should compare alternatives.