Customer Thermometer

Name: Customer Thermometer
Price: 9 USD

Web · iPhone · API · paid plans from $9/mo

Visit site Alternatives

Freedom report

One barScore 5.4

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely2 of 6 device platforms
DocumentedPlans, terms and facts published

Customer Thermometer is ranked #103 of 129 in survey software on Freedom251, made by Customer Thermometer (Brighton, United Kingdom). It runs on API, iOS, Web. A free trial is offered. Paid plans start at $9/mo.

Customer Thermometer plans and pricing

All plans

At the Beach $9/mo Monthly 0 responses; retain and view account data customerthermometer.com · 5 Oct 2026

Jumper $49/mo Monthly 200 responses/month · unlimited users/agents customerthermometer.com · 5 Oct 2026

Flyer $99/mo Monthly 500 responses/month · unlimited users/agents customerthermometer.com · 5 Oct 2026

Mach 1 $159/mo Monthly 1000 responses/month · unlimited users/agents customerthermometer.com · 5 Oct 2026

Mach 2 $259/mo Monthly 5000 responses/month · unlimited users/agents customerthermometer.com · 5 Oct 2026

Mach 3 $400/mo Monthly 10000 responses/month · unlimited users/agents customerthermometer.com · 5 Oct 2026

Compared on survey software

Free plan: No
Paid from: $9/mo
NPS surveys: Yes
In-app feedback: Yes

Best Customer Thermometer alternatives

See all 20

Two bars Typeform Free tier No. 1$39/mo8.3 One bar Qualtrics Free tier No. 2$420/mo7.9 One bar Zoho Survey Free tier No. 3Free7.8 One bar Alchemer Free tier No. 4Free7.8 One bar LimeSurvey Free tier No. 5$36/mo7.8 One bar KoboToolbox Free tier No. 6$21/mo7.8

The record

Product: Customer Thermometer collects customer ratings and feedback through short surveys embedded in emails, support tickets, and other communications.
Feedback collection: Customers can rate service and provide feedback directly within an email or ticket.
Reporting: All plans include full reporting functionality, and plans with 200 or more responses include NPS reporting and Personalized Ribbon reporting.
Response alerts: All plans include email alerts for responses and comments.
Integrations: Listed integrations include Gmail, Outlook, Zendesk, Salesforce, ServiceNow, and ConnectWise.
API and exports: Users can export data automatically through the API or webhooks, or manually as a CSV.
Security: The maker says network communication is secured with TLS 1.2 and 1.3, and survey data is stored in Microsoft Azure managed databases in the UK.
Compliance: The maker states that it is GDPR and CCPA compliant, registered with the UK Information Commissioner's Office, and does not claim HIPAA compliance.
Account security: SAML and SSO integrations are available for enterprise clients, with PingOne, SiteMinder, and Okta named as partners.
Support: The company calls its customer support team the Ministry of Magic and says it helps customers use the software and related processes.
Pricing limits: Unused responses roll over, but an account can hold at most twice its monthly plan response allowance at one time.
Free access: The maker offers an account with 10 free surveys and says no credit card is needed.
Audience: The company says its customers range from startups to global brands and include users in more than 160 countries.
Founded: 2011
Price from: $9/mo

Where it ranks on Freedom251

Best Survey Software in 2026#103 of 129
Best Customer Feedback Software in 2026#13 of 59
Best Net Promoter Score Software in 2026#8 of 22

Is Customer Thermometer yours?

Claim it for free: prove the domain, then correct facts, plans and screenshots. An editor reviews every change.

Claim it free Promote Customer Thermometer

Sources

customerthermometer.com/about-us/· checked 5 Oct 2026
customerthermometer.com/pricing/· checked 5 Oct 2026
customerthermometer.com/integration/· checked 5 Oct 2026
customerthermometer.com/resources/reasons-to-choose-customer-th· checked 5 Oct 2026
customerthermometer.com· checked 5 Oct 2026