Freedom251 › Customer Satisfaction Software
Customer Thermometer
What Customer Thermometer is
Customer Thermometer gathers customer ratings and feedback through short surveys embedded in emails, support tickets, and other communications. Recipients can rate a service and leave feedback directly in an email or ticket. All plans include reporting and email alerts for responses and comments; plans with at least 200 responses also include NPS and Personalized Ribbon reporting. Listed integrations include Gmail, Outlook, Zendesk, Salesforce, ServiceNow, and ConnectWise. Data can be exported as CSV or automatically through the API or webhooks. The maker says network traffic uses TLS 1.2 and 1.3 and survey data is stored in Microsoft Azure managed databases in the UK. It states GDPR and CCPA compliance, but does not claim HIPAA compliance. The maker offers 10 free surveys without a credit card, and a free trial is listed. Monthly plans include At the Beach at $9 a month with zero responses and Jumper at $49 a month for 200 responses. Unused responses roll over, subject to an account cap of twice the monthly allowance. Web, iOS, and API access are listed.
Who it suits
It suits teams that want to collect service ratings through email or support-ticket workflows and use reporting or response alerts. The listed integrations and API or CSV exports may also suit teams connecting feedback data to other tools.
What it does well
- Recipients can respond directly within an email or ticket.
- All plans include reporting and email response alerts.
- Data exports are available through API, webhooks, or CSV.
- 10 free surveys are offered without a credit card.
What to know first
- At the Beach costs $9 a month and allows zero responses.
- Accounts can hold no more than twice their monthly response allowance.
- The maker does not claim HIPAA compliance.
Limits
At the Beach costs $9 a month and allows zero responses while retaining and displaying account data. The first response plan, Jumper, costs $49 a month and includes 200 responses; unused responses roll over, but the account cannot hold more than twice its monthly allowance.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| At the Beach | Monthly · 0 responses; retain and view account data | $9 a month |
| Jumper | Monthly · 200 responses/month · unlimited users/agents | $49 a month |
| Flyer | Monthly · 500 responses/month · unlimited users/agents | $99 a month |
| Mach 1 | Monthly · 1000 responses/month · unlimited users/agents | $159 a month |
| Mach 2 | Monthly · 5000 responses/month · unlimited users/agents | $259 a month |
| Mach 3 | Monthly · 10000 responses/month · unlimited users/agents | $400 a month |
| Mach 4 | Monthly · 20000 responses/month · unlimited users/agents | $700 a month |
| Enterprise | On request · Larger plans · multiple accounts · bespoke reporting · flexible invoicing | On request |
As customerthermometer.com lists them, read 5 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the Customer Thermometer website.
- Start with an account offering 10 free surveys; no credit card is needed.
- Use the free trial or choose a monthly plan based on response needs.
- Use the web or iOS platform, or the API access listed.
- Connect a listed integration such as Gmail, Outlook, Zendesk, Salesforce, ServiceNow, or ConnectWise.
Verdict
Customer Thermometer combines short in-message surveys with reporting, alerts, and several export options. Check the response allowance and rollover cap when choosing a plan.
Questions
Is there a free plan?
The maker offers an account with 10 free surveys, with no credit card required. A free trial is also listed.
How much do the monthly plans cost?
At the Beach is $9 a month and includes zero responses. Jumper is $49 a month for 200 responses; higher listed plans range up to Mach 4 at $700 a month for 20,000 responses.
Which platforms are available?
The listed platforms are web and iOS, with API access also listed.
Which services does it integrate with?
Listed integrations include Gmail, Outlook, Zendesk, Salesforce, ServiceNow, and ConnectWise.
Who makes Customer Thermometer?
Customer Thermometer is made by Customer Thermometer, founded in 2011 and headquartered in Brighton, United Kingdom.
Does it claim HIPAA compliance?
No. The maker does not claim HIPAA compliance.
Facts from Customer Thermometer's own pages
- Account security
- SAML and SSO integrations are available for enterprise clients, with PingOne, SiteMinder, and Okta named as partners. · customerthermometer.com, 5 Oct 2026
- API and exports
- Users can export data automatically through the API or webhooks, or manually as a CSV. · customerthermometer.com, 5 Oct 2026
- Audience
- The company says its customers range from startups to global brands and include users in more than 160 countries. · customerthermometer.com, 5 Oct 2026
- Compliance
- The maker states that it is GDPR and CCPA compliant, registered with the UK Information Commissioner's Office, and does not claim HIPAA compliance. · customerthermometer.com, 5 Oct 2026
- Feedback collection
- Customers can rate service and provide feedback directly within an email or ticket. · customerthermometer.com, 5 Oct 2026
- Founded
- 2011 · customerthermometer.com, 28 Sept 2026
- Free access
- The maker offers an account with 10 free surveys and says no credit card is needed. · customerthermometer.com, 5 Oct 2026
- Free plan
- No · customerthermometer.com, 21 Sept 2026
- Headquarters
- Brighton, United Kingdom · customerthermometer.com, 28 Sept 2026
- Integrations
- Listed integrations include Gmail, Outlook, Zendesk, Salesforce, ServiceNow, and ConnectWise. · customerthermometer.com, 5 Oct 2026
- Pricing limits
- Unused responses roll over, but an account can hold at most twice its monthly plan response allowance at one time. · customerthermometer.com, 5 Oct 2026
- Product
- Customer Thermometer collects customer ratings and feedback through short surveys embedded in emails, support tickets, and other communications. · customerthermometer.com, 5 Oct 2026
- Reporting
- All plans include full reporting functionality, and plans with 200 or more responses include NPS reporting and Personalized Ribbon reporting. · customerthermometer.com, 5 Oct 2026
- Response alerts
- All plans include email alerts for responses and comments. · customerthermometer.com, 5 Oct 2026
- Security
- The maker says network communication is secured with TLS 1.2 and 1.3, and survey data is stored in Microsoft Azure managed databases in the UK. · customerthermometer.com, 5 Oct 2026
- Paid from
- 9 · customerthermometer.com, 21 Sept 2026
- Support
- The company calls its customer support team the Ministry of Magic and says it helps customers use the software and related processes. · customerthermometer.com, 5 Oct 2026
Where Customer Thermometer stands on Freedom251
- Customer Satisfaction Software#1 of 24
- Customer Feedback Software#5 of 59
- Net Promoter Score Software#2 of 22
- Survey Software#49 of 131