Featurebase

Featurebase is ranked #2 of 59 in customer feedback software on Freedom251. It runs on Android, API, iOS, Web. There is a free plan. Paid plans start at $29/mo.

Featurebase plans and pricing

All plans

Free Free Forever 1 seat · AI not supported · Unlimited conversations · Includes Feedback featurebase.app · 30 Sept 2026

Growth $29/mo Billed yearly Per seat · $0.49 per AI resolution · Includes Feedback featurebase.app · 30 Sept 2026

Professional $59/mo Billed yearly Per seat · $0.49 per AI resolution · Includes Feedback featurebase.app · 30 Sept 2026

Enterprise $99/mo Billed yearly Per seat · $0.49 per AI resolution · Includes Feedback featurebase.app · 30 Sept 2026

Compared on customer feedback software

Free plan: Yes
NPS surveys: Yes
Feature requests: Yes
Feedback portal: Yes
In-app feedback: Yes
Product roadmap: Yes

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Featurebase

Product: Featurebase combines AI-powered customer support, customer feedback collection, and product announcements in one platform.
Support: Its support platform brings in-app, email, and other customer conversations into a unified inbox and includes AI support tools.
Feedback: The feedback hub collects ideas through a portal and widgets, supports user voting, and can show a public roadmap.
Help center: The help center supports AI search answers, multiple brands, and content in more than 40 languages.
Changelog: Featurebase offers public changelog pages with custom domains and embeddable in-app changelog widgets.
Integrations: Listed integrations include Zapier, Intercom, Linear, Jira, ClickUp, Slack, GitHub, Segment, Discord, Zendesk, Azure DevOps, and HubSpot.
Developer tools: The Growth plan includes API, MCP, and webhooks, and the developer documentation describes webhooks for feedback and conversation events.
Security: The site says Featurebase is audited and certified and lists GDPR, CCPA, and SOC 2.
Mobile app: Featurebase describes an iOS and Android app for helping customers and receiving notifications on the go.
Plan limits: The Free plan includes one seat and does not support AI; the Professional plan includes 20 free Lite seats and Enterprise includes 50.
Support contact: The site lists [email protected] and says pricing questions can be sent via live chat.
Audience: The pricing page describes Growth as for fast-growing startups, Professional for scaling and multi-team organizations, and Enterprise for large organizations.
Headquarters: Estonia
Price from: $29/mo

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Where it ranks on Freedom251

Best Customer Feedback Software in 2026#2 of 59
Best Product Management Software in 2026#2 of 34
Best Product Roadmap Software in 2026#1 of 26

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Sources

featurebase.app· checked 30 Sept 2026
featurebase.app/features/support· checked 30 Sept 2026
featurebase.app/integrations· checked 30 Sept 2026
featurebase.app/pricing· checked 30 Sept 2026