No. 8 of 59 ·Customer Feedback Software

Canny

Web · API · Extension · paid plans from $79/mo

Freedom report

Two barsScore 6.4

Free tierA free tier is on its own pricing page
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

Canny is ranked #8 of 59 in customer feedback software on Freedom251. It runs on API, Browser extension, Web. There is a free plan. A free trial is offered. Paid plans start at $79/mo.

Canny plans and pricing

All plans

Free Free 25 tracked users · unlimited feedback canny.io · 4 Oct 2026

Pro $79/mo yearly 100+ tracked users · PM integrations · advanced privacy canny.io · 4 Oct 2026

Business Not published yearly 5,000+ tracked users · SSO integrations · CRM integrations canny.io · 4 Oct 2026

Compared on customer feedback software

Free plan: Yes
Paid from: $79/mo
Feature requests: Yes
Feedback portal: Yes
In-app feedback: Yes
Product roadmap: Yes

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The record

What it does: Canny is an AI-powered customer feedback platform that captures feedback, helps teams analyze and prioritize it, and lets them communicate updates to customers.
Autopilot: Autopilot uses AI to capture, deduplicate, and triage feedback from customer conversations and other sources.
Roadmaps and updates: Teams can publish public or private roadmaps, send status updates, and announce product releases.
Revenue analysis: Canny connects feedback requests to customer accounts and revenue impact to help teams prioritize opportunities.
Integrations: Listed integrations include Intercom, Zendesk, Slack, Salesforce, HubSpot, Jira, Linear, and others.
API and extension: Canny offers a public API for custom integrations and a Chrome extension for capturing feedback across the web.
Security: Canny says it is SOC 2 certified and makes its report available on request.
Hosting and encryption: Canny says it hosts applications on AWS, stores data using MongoDB Atlas, continuously backs up data, and uses HTTPS with RSA 2048 bit keys.
Support: Canny says every customer gets live chat support and a help center, while Business customers get a dedicated customer success manager.
Who it is for: Canny describes its users as product-led teams and identifies product, sales, customer success, customer experience, and marketing teams as users.
Plan limits: The Free plan includes 25 tracked users, Pro starts at 100+ tracked users, and Business starts at 5,000+ tracked users.
Founded: 2017
Price from: $79/mo

Where it ranks on Freedom251

Best Customer Feedback Software in 2026#8 of 59
Best Product Management Software in 2026#4 of 35
Best Product Roadmap Software in 2026#2 of 27

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Sources

canny.io· checked 4 Oct 2026
canny.io/pricing· checked 4 Oct 2026
canny.io/features· checked 4 Oct 2026
canny.io/about· checked 4 Oct 2026
canny.io/integrations· checked 4 Oct 2026
canny.io/security· checked 4 Oct 2026