Freedom251 › Customer Feedback Software
Appbot
by Appbot

What Appbot is
Appbot analyzes app reviews and helps teams manage replies. It collects review data from the Apple App Store, Google Play, Mac App Store, and Microsoft Store, then applies sentiment, topic, and emotion analysis to categorize feedback such as feature requests, bugs, crashes, and UX issues. Teams can respond in Appbot or through supported integrations. AI Replies can draft personalized responses in a brand voice and the reviewer's language, while Ask Appbot answers plain-language questions using review data. Appbot MCP connects review intelligence to compatible AI tools such as Claude and ChatGPT. Dashboards combine up to 35 data points and widgets, and scheduled interactive PDF reports can be emailed. Integrations include Slack, Zendesk, Zapier, Google Chat, Microsoft Teams, Trello, Tableau, webhooks, and other CRMs. Appbot was initially released as a review aggregator in 2011. Plans start at $49 a month billed annually; there is no free plan, and a 14-day trial is listed. REST API access is an optional paid add-on for Large and Premium plans.
Who it suits
It suits app developers, product managers, and support teams that need to analyze store reviews and coordinate responses. Plan limits vary by source count and team size, so teams should match those allowances to their needs.
What it does well
- Analyzes sentiment, topics, and emotion in reviews.
- AI Replies can draft responses in the reviewer's language.
- Dashboards combine up to 35 data points and widgets.
- Supports integrations including Slack and Zendesk.
- Offers a 14-day trial.
What to know first
- There is no free plan.
- Small tracks up to 5 sources.
- REST API access is a paid add-on for Large and Premium.
- Support is by email only.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Small | $49/m billed annually; $59 billed monthly · 1 user · 5 sources · 300 translations/month | $49 a month |
| Medium | $99/m billed annually; $119 billed monthly · 3 users · 40 sources · 1,500 translations/month | $99 a month |
| Large | From $166/m billed annually; from $219 billed monthly · 7+ users · 100 sources · 3,000 translations/month · API and SSO optional | $166 a month |
| Premium | From $479/m, billed annually only · 20+ users · 100+ sources · 3,000+ translations/month · optional API | $479 a year |
As appbot.co lists them, read 9 Oct 2026. The maker's own page has the final word.
Verdict
Appbot combines review analysis, response assistance, integrations, and reporting across four app stores. Check source and user allowances for each plan, and note that API access costs extra on Large and Premium.
Facts from Appbot's own pages
- AI features
- Ask Appbot answers questions in plain language using review data, while Appbot MCP connects review intelligence to compatible AI tools such as Claude and ChatGPT. · appbot.co, 9 Oct 2026
- Analysis
- It applies sentiment, topic and emotion analysis to review data and categorizes feedback such as feature requests, bugs, crashes and UX issues. · appbot.co, 9 Oct 2026
- API
- REST API access is an optional paid add-on for Large and Premium plans. · appbot.co, 9 Oct 2026
- Company history
- Appbot says it was initially released as a review aggregator in 2011. · appbot.co, 9 Oct 2026
- Founded
- 2011 · appbot.co, 28 Sept 2026
- Free plan
- No · appbot.co, 22 Sept 2026
- Integrations
- Listed integrations include Slack, Zendesk, Zapier, Google Chat, Microsoft Teams, Trello, Tableau, webhooks and other CRMs. · appbot.co, 9 Oct 2026
- Plan limits
- Small tracks up to 5 sources, Medium 40, and Large 100; a source is one app in one app store. · appbot.co, 9 Oct 2026
- Privacy and compliance
- Appbot describes its work to fulfill GDPR obligations and says payment processing uses Stripe, which it identifies as PCI Service Provider Level 1 certified. · appbot.co, 9 Oct 2026
- Purpose
- Appbot analyzes and supports replies to app reviews for app developers, product managers and support teams. · appbot.co, 9 Oct 2026
- Reply tools
- Teams can reply in Appbot or through supported integrations, and AI Replies can draft personalized responses in the brand voice and reviewer's language. · appbot.co, 9 Oct 2026
- Reporting
- Dashboards combine up to 35 data points and widgets and can be emailed as scheduled interactive PDF reports. · appbot.co, 9 Oct 2026
- Monitoring alerts
- Yes · appbot.co, 22 Sept 2026
- AI response assistance
- Yes · appbot.co, 22 Sept 2026
- Review sources
- It monitors Apple App Store, Google Play and Microsoft Store reviews, including competitor apps. · appbot.co, 9 Oct 2026
- Review display widgets
- Yes · appbot.co, 22 Sept 2026
- Security
- Appbot says it enforces TLS for services, encrypts stored data and rotates keys regularly, and hosts infrastructure on AWS. · appbot.co, 9 Oct 2026
- Paid from
- 49 · appbot.co, 22 Sept 2026
- Support
- Appbot offers email support only and says it aims to respond within one business day; it does not offer live demos. · appbot.co, 9 Oct 2026
Where Appbot stands on Freedom251
- Customer Feedback Software#20 of 59
- Review Management Software#61 of 164
- Technology Review Platforms#7 of 16
