Freedom251 › Customer Feedback Software
Ybug
What Ybug is
Ybug collects annotated visual feedback and bug reports from websites and web apps. Reports can include screenshots, annotations, comments, page URL, browser, operating system, screen size, and console logs. A widget can be added with a snippet, and Ybug says setup takes under five minutes without coding. Chrome and Firefox extensions capture screenshots on webpages, including pages without Ybug installed. Listed integrations include Jira, Asana, Slack, ClickUp, Trello, GitHub, GitLab, and Zapier. The Basic plan allows one integration per project, while Startup and Company allow unlimited integrations. Ybug supports WordPress, Shopify, Webflow, Bubble, WooCommerce, Squarespace, Wix, and most sites accepting JavaScript snippets. It automatically anonymizes common sensitive fields before screenshots leave the browser. Data is hosted in the EU with TLS encryption on all plans. A free plan includes one project, one team member, and 50 screenshots monthly; paid plans start at €10 per month billed annually, with a 10-day trial.
Who it suits
Ybug is suited to freelancers, agencies, product teams, startups, developers, and QA teams collecting visual issue reports. It fits websites that can accept a JavaScript snippet or use browser extensions.
What it does well
- Captures screenshots with technical context
- Chrome and Firefox extensions available
- EU hosting and TLS on all plans
- Integrates with common project tools
- Free plan includes 50 screenshots monthly
What to know first
- Basic plan limits integrations per project
- Free plan supports one project and member
- Product roadmap is not offered
- Paid plans start at €10 monthly annually billed
Limits
The Free plan covers one project, one team member and 50 screenshots per month. Basic allows one integration per project; Startup and Company allow unlimited integrations.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Free | 1 project · 1 team member · 50 screenshots/month · unlimited feedback and reporters · basic support | Free |
| Basic | annually; €13 billed monthly · 3 projects · 3 team members · unlimited feedback and screenshots · 1 integration per project · limited JS console recording | €10 a month |
| Startup | annually; €29 billed monthly · 7 projects · 7 team members · unlimited feedback, screenshots, and integrations · video recording · file attachments · feedback replies | €23 a month |
| Company | annually; €59 billed monthly · 15 projects · 15 team members · unlimited feedback, screenshots, and integrations · REST API · custom branding · priority support | €47 a month |
As ybug.io lists them, read 9 Oct 2026. The maker's own page has the final word.
Getting started
- Visit ybug.io and choose a plan or start the 10-day trial.
- Add the website widget with the provided snippet.
- Install the Chrome or Firefox extension if you want to capture screenshots on webpages.
- Connect an integration within your plan's allowance.
Verdict
Ybug brings annotated screenshots, browser details, and workflow integrations into one feedback service. Its free tier supports small projects, while larger teams need paid plans for more projects, members, and integrations.
Questions
Is there a free plan, and what does it include?
Yes. Free costs nothing and includes one project, one team member, 50 screenshots per month, unlimited feedback and reporters, and basic support.
How much do the paid plans cost?
Basic is €10/mo billed annually or €13 billed monthly; Startup is €23/mo billed annually or €29 billed monthly; Company is €47/mo billed annually or €59 billed monthly.
Which platforms does Ybug support?
Ybug lists API, extension and web platforms. Its supported-site list includes WordPress, Shopify, Webflow, Bubble, WooCommerce, Squarespace, Wix and most sites that accept a JavaScript snippet.
Which integrations are listed?
Ybug lists Jira, Asana, Slack, ClickUp, Trello, GitHub, GitLab and Zapier. Basic permits one integration per project; Startup and Company allow unlimited integrations.
Where is Ybug's data hosted?
Ybug says its data is hosted in the EU and lists EU hosting and TLS encryption on all plans.
Who provides Ybug?
Ybug identifies the provider as Ybug s.r.o., with a registered office in Brno, Czech Republic.
Facts from Ybug's own pages
- Browser extensions
- Ybug lists Chrome and Firefox extensions for capturing screenshots on webpages, including pages without Ybug installed. · ybug.io, 9 Oct 2026
- Company identity
- Ybug identifies the provider as Ybug s.r.o. and gives its registered office in Brno, Czech Republic. · ybug.io, 9 Oct 2026
- Data location
- Ybug says its data is hosted in the EU and its pricing comparison lists EU hosting and TLS encryption on all plans. · ybug.io, 9 Oct 2026
- Data processing
- Ybug provides a Data Processing Agreement and names Hetzner, Google Cloud EMEA, BunnyWay, and AWS EMEA as subprocessors in that agreement. · ybug.io, 9 Oct 2026
- Founded
- 2018 · ybug.io, 28 Sept 2026
- Headquarters
- Brno, Czech Republic · ybug.io, 28 Sept 2026
- Integration limit
- The Basic plan includes one integration per project, while Startup and Company plans allow unlimited integrations. · ybug.io, 9 Oct 2026
- Integrations
- Ybug lists integrations including Jira, Asana, Slack, ClickUp, Trello, GitHub, GitLab, and Zapier. · ybug.io, 9 Oct 2026
- Intended users
- Ybug describes its plans and product as intended for freelancers, agencies, product teams, startups, developers, and QA teams. · ybug.io, 9 Oct 2026
- Privacy features
- Ybug says common sensitive fields such as passwords, tokens, and credit card details are automatically anonymized before screenshots leave the browser. · ybug.io, 9 Oct 2026
- Product
- Ybug collects annotated visual feedback and bug reports on websites and web apps. · ybug.io, 9 Oct 2026
- Report context
- Reports can include screenshots, annotations, comments, URL, browser, operating system, screen size, and console logs. · ybug.io, 9 Oct 2026
- Support
- The Free, Basic, and Startup plans list basic support, while Company lists priority support. · ybug.io, 9 Oct 2026
- Supported site platforms
- The platforms page lists WordPress, Shopify, Webflow, Bubble, WooCommerce, Squarespace, Wix, and most sites that accept a JavaScript snippet. · ybug.io, 9 Oct 2026
- Widget setup
- The website widget can be added with a snippet, and the homepage says setup takes under five minutes without coding. · ybug.io, 9 Oct 2026
Where Ybug stands on Freedom251
- Customer Feedback Software#18 of 59
- Web Annotation Tools#17 of 31