No. 22 of 59 ·Customer Feedback Software

UserJot

Web · API · paid plans from $29/mo

Freedom report

One barScore 5.2

Free tierA free tier is on its own pricing page
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedThinly documented

UserJot is ranked #22 of 59 in customer feedback software on Freedom251. It runs on API, Web. There is a free plan. A free trial is offered. Paid plans start at $29/mo.

UserJot plans and pricing

All plans

Free Free Unlimited posts · Unlimited users · 3 admin roles · 2 feedback boards · Public roadmap · Public changelog userjot.com · 7 Oct 2026

Starter $29/mo Unlimited posts · Unlimited users · 5 feedback boards · Custom domain · Guest posting · Automatic login · Private boards · One integration userjot.com · 7 Oct 2026

Professional $59/mo Unlimited posts · Unlimited users · Unlimited boards · Advanced search · Single sign-on · Unlimited integrations · Unlimited admin roles · Public identity masking userjot.com · 7 Oct 2026

Compared on customer feedback software

Free plan: Yes
Paid from: $29/mo
Feature requests: Yes
Feedback portal: Yes
In-app feedback: Yes
Product roadmap: Yes

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The record

Product: UserJot combines customer support and feedback tools, including live chat, feedback boards, a roadmap, and a changelog.
Widget: Its in-app widget brings live chat, feedback, roadmap, and product updates into a customer's product.
AI support: Juno answers from a team's docs and website and hands unresolved conversations to the team in the same thread.
Shared inbox: Forwarded support email appears in the same inbox as chat conversations.
Feedback loop: Requests, votes, statuses, roadmap items, and changelog posts are linked so teams can update voters when work ships.
AI integrations: Claude Code, Cursor, Codex, ChatGPT, and other MCP clients can connect to UserJot; the same actions are available through a REST API.
Slack integration: The Slack integration can create requests from messages and post request updates in threads; it is included with paid plans, with one integration on Starter and unlimited integrations on Professional.
Slack limit: Slack request creation is currently available to UserJot admins and owners, and Slack notifications are read-only.
Imports: UserJot supports imports from Canny, Nolt, and ProductRoad, plus CSV imports with AI-assisted column mapping.
Plan limits: The Free plan includes two feedback boards and three admin roles; Starter includes five boards and Professional includes unlimited boards.
Beta status: Live chat and Juno are in beta and are not yet included in any plan's price.
Security and privacy: The privacy policy says data is encrypted via SSL/TLS in transit and database backups are encrypted; it also says UserJot never sells personal data.
Data location: The privacy policy says UserJot's products and web properties are primarily housed in the United States.
Support: The site lists support by email at [email protected].
Price from: $29/mo

Where it ranks on Freedom251

Best Customer Feedback Software in 2026#22 of 59
Best Product Management Software in 2026#15 of 35
Best Product Roadmap Software in 2026#12 of 27

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Sources

userjot.com· checked 7 Oct 2026
userjot.com/slack· checked 7 Oct 2026
userjot.com/pricing· checked 7 Oct 2026
userjot.com/privacy· checked 7 Oct 2026