UserJot

Free plan AndroidAPIiPhoneMacWeb

What UserJot is

UserJot combines customer support and product feedback tools on the web and through an API. Its toolkit includes feedback boards, a roadmap, a changelog and live chat, with an in-app widget that can bring these tools and product updates into a customer’s product. Juno, its AI support assistant, uses a team’s docs and website to answer questions, then hands unresolved conversations to the team in the same thread. Forwarded support email shares an inbox with chat. Requests and votes link to statuses, roadmap items and changelog posts, allowing teams to update voters when work ships. Claude Code, Cursor, Codex, ChatGPT and other MCP clients can connect, and the same actions are available through a REST API. Paid plans include Slack integration, subject to limits: Starter has one integration and Professional has unlimited integrations. The Free plan costs nothing; Starter is $29 a month and Professional is $59 a month. Live chat and Juno are in beta and are not included in any plan’s price.

Who it suits

UserJot suits teams that want to connect customer conversations with feedback requests, roadmaps and changelogs. It may also fit teams using MCP clients or a REST API to work with its actions.

What it does well

Links feedback requests to roadmap and changelog items
Includes a shared inbox for forwarded email and chat
Offers imports from Canny, Nolt, and ProductRoad
CSV imports include AI-assisted column mapping
Free plan includes two boards and three admin roles

What to know first

Live chat and Juno are beta features
Slack request creation is limited to admins and owners
Slack notifications are read-only

Limits

The Free plan includes two feedback boards and three admin roles. Starter includes five boards and one integration; Professional includes unlimited boards and integrations. Live chat and Juno are in beta and are not included in any plan’s price.

Plans

Plan	Billed and limits	Price
Free	Unlimited posts · Unlimited users · 3 admin roles · 2 feedback boards · Public roadmap · Public changelog	Free
Starter	$29 / month · Everything in Free · Custom domain · Guest posting · Automatic login · 5 feedback boards · Private boards · One integration	$29 a month
Professional	$59 / month · Everything in Starter · Unlimited boards · Advanced search · Single sign-on · Unlimited integrations · Unlimited admin roles · Public identity masking	$59 a month

As userjot.com lists them, read 15 Oct 2026. The maker's own page has the final word.

Getting started

Visit the UserJot website.
Choose the Free plan, Starter at $29 a month, or Professional at $59 a month.
Use UserJot on the web or connect through its API.
Import existing feedback from Canny, Nolt, ProductRoad, or a CSV file.
Connect supported MCP clients or use the REST API for the same actions.

Verdict

UserJot connects feedback management with customer support and product updates, while offering web and API access. Teams should account for the beta status of live chat and Juno and the limits on Slack actions.

Questions

Is UserJot free?

Yes. Its Free plan costs nothing and includes unlimited posts, unlimited users, three admin roles, and two feedback boards.

What do the paid plans cost?

Starter costs $29 a month. Professional costs $59 a month.

Which platforms does UserJot support?

The listed platforms are web and API.

Does UserJot integrate with Slack?

Yes, on paid plans. Starter allows one integration and Professional allows unlimited integrations; Slack request creation is currently for admins and owners, and notifications are read-only.

Can teams connect AI coding and chat clients?

Claude Code, Cursor, Codex, ChatGPT, and other MCP clients can connect to UserJot. The same actions are available through a REST API.

Who makes UserJot?

UserJot’s website is userjot.com. Its privacy policy says its products and web properties are primarily housed in the United States.

Facts from UserJot's own pages

AI integrations: Claude Code, Cursor, Codex, ChatGPT, and other MCP clients can connect to UserJot; the same actions are available through a REST API. · userjot.com, 7 Oct 2026
AI support: Juno answers from a team's docs and website and hands unresolved conversations to the team in the same thread. · userjot.com, 7 Oct 2026
Beta status: Live chat and Juno are in beta and are not yet included in any plan's price. · userjot.com, 7 Oct 2026
Changelog: UserJot can draft changelog posts from completed requests, link posts to those requests and notify voters automatically. · userjot.com, 15 Oct 2026
Company founder: Crunchbase lists Shayan Taslim as UserJot's founder and the legal name as UserJot. · crunchbase.com, 15 Oct 2026
Company legal entity: UserJot's privacy policy identifies LogSnag LLC as the company operating the service. · userjot.com, 15 Oct 2026
Company size: Crunchbase places UserJot in the 1–10 employee range and marks it private and for-profit. · crunchbase.com, 15 Oct 2026
Current availability: UserJot's status page reports API and frontend uptime of 99.931% and media uptime of 100%. · status.userjot.com, 15 Oct 2026
Data deletion: After account deletion, content is removed from active systems within 30 days and backups within 60 days. · userjot.com, 15 Oct 2026
Data location: The privacy policy says UserJot's products and web properties are primarily housed in the United States. · userjot.com, 7 Oct 2026
Documentation depth: Official documentation covers widget installation, user identification, authentication, SDK references, Swift integration, REST API and MCP setup. · userjot.com, 15 Oct 2026
Feedback loop: Requests, votes, statuses, roadmap items, and changelog posts are linked so teams can update voters when work ships. · userjot.com, 7 Oct 2026
Feedback voting: Users can submit ideas, vote on requests and receive notifications when request statuses change or features ship. · userjot.com, 15 Oct 2026
Headquarters: Shayan Taslim's LinkedIn profile lists Gaithersburg, Maryland, United States. · linkedin.com, 15 Oct 2026
Hosted deployment: The documentation describes remote UserJot services and provides no self-hosting installation or deployment package. · userjot.com, 15 Oct 2026
Imports: The service imports boards, posts, votes, comments and changelog entries from Canny, supports Nolt and ProductRoad imports, and maps other CSV data with AI. · userjot.com, 15 Oct 2026
In-app widget: The widget lets customers access feedback, roadmap, updates and conversations without leaving the product. · userjot.com, 15 Oct 2026
Juno AI agent: Juno answers from a workspace's boards, roadmap, changelog, documentation and selected sites, then hands unresolved conversations to staff. · userjot.com, 15 Oct 2026
Limit: enterprise depth: The same independent review cautions that larger organizations may need deeper analytics, complex integrations and enterprise governance beyond UserJot's focus. · azausmalbilder.net, 15 Oct 2026
Limit: integrations: The verified G2 reviewer said UserJot had fewer integrations than competing products and that its API was still in development at review time. · g2.com, 15 Oct 2026
Limit: outage history: IsDown records five UserJot incidents since November 2024, including outages on June 24–25, 2026 lasting roughly 22 minutes to two hours. · isdown.app, 15 Oct 2026
MCP server: A hosted MCP endpoint at api.userjot.com/v1/mcp supports Claude Code, Cursor, Codex, ChatGPT, Windsurf and other remote MCP clients. · userjot.com, 15 Oct 2026
Notable news: API beta: UserJot marked its public API as available in beta on April 13, 2026. · feedback.userjot.com, 15 Oct 2026
Notable news: API launch: UserJot announced its public API and remote MCP server on May 7, 2026. · feedback.userjot.com, 15 Oct 2026