DialedIn Agent Gamification

What DialedIn Agent Gamification is

DialedIn Agent Gamification adds visual dashboards for real-time call activity and an individual top-10 leaderboard to DialedIn’s call center platform. The feature is intended for high-volume outbound call centers and includes agent analysis and agent summary reports. A web portal provides dashboards, reports, and metrics that can be accessed on mobile devices; listed platforms are web and Windows. DialedIn says each user tier includes its complete platform and every feature. Software pricing is separate from telecom minutes: the listed tiers range from $25 a month for 200+ users to $69 a month for 5–49 users. Pay-as-you-go standard routing is listed at $0.0125 per minute. Integrations include Salesforce, HubSpot, Zoho, Slack, Microsoft Teams, Zendesk, and others. The company says CRMs with an API or URL data posting can be integrated, and webhooks can sync data back to the dialer. It also describes two decades of focus on call center software, with technical support and ongoing training by phone or online.

Who it suits

It suits high-volume outbound call centers that want to display call activity and leaderboard standings. Teams using CRM, helpdesk, or communications integrations may also find its listed connections relevant.

Limits

There is no free plan. Software pricing is separate from telecom minutes; standard routing is listed at $0.0125 per minute on a pay-as-you-go basis.

Getting started

1. Visit https://getdialedin.com/agent-desktop/agent-gamification/.
2. Choose the user tier that fits your team size.
3. Account separately for telecom minutes; standard routing is listed at $0.0125 per minute.
4. Access dashboards and reports through the web portal or Windows platform.

Verdict

DialedIn Agent Gamification combines call activity dashboards, leaderboard standings, and agent reports for outbound call centers. Review both the software tier and separate telecom-minute charge when considering cost.