No. 30 of 46 ·Learning Gamification Software

Centrical

Web · API

Freedom report

One barScore 4.9

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

Centrical is ranked #30 of 46 in learning gamification software on Freedom251. It runs on API, Web. There is no free plan.

Centrical plans and pricing

All plans

Centrical license Not published Per-user pricing · cost depends on license type centrical.com · 3 Oct 2026

Compared on learning gamification software

Free plan: No

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The record

Purpose: Centrical unifies frontline performance data and uses it to guide personalized coaching, learning, and practice, then measures outcomes.
Core capabilities: The platform includes performance management, quality assurance, AI coaching, microlearning, AI role-play, gamification, and voice-of-employee tools.
Performance management: It combines KPIs, behavioral data, quality trends, and business goals into a view for employees and managers.
AI role-play: AI personas adapt to practice scenarios and provide real-time scoring and feedback.
Intended teams: Centrical presents solutions for contact centers, sales, learning and development, and frontline teams across industries including BPO, finance, energy, insurance, and hospitality.
Pricing model: All Centrical licenses are priced per user, and the cost depends on the license type; buyers are asked to contact Centrical for pricing.
Integrations: Centrical describes integrations with CRM, CCaaS, WFM, QA, LMS, HRIS, and voice-of-customer systems, as well as API, iFrame, and OEM embedding options.
Microsoft Teams: The Centrical Teams app lets licensed users check performance and game scores, access learning items, exchange kudos and badges, and receive daily push notifications in Teams.
Security certification: Centrical says it is certified to ISO/IEC 27001 and has been audited for SOC 2 Type II compliance; its SOC 2 report is available on request.
Privacy: Centrical states that it adheres to GDPR and that user data is stored and processed only on EU-hosted servers as part of its GDPR compliance measures.
Support: Customer support is tiered according to project scope, with customer success resources including an admin learning program, Help Center, product updates, events, in-app notifications, and micro-tips.
Company: Centrical says it was founded in 2013 and has headquarters in New York City and Israel.
Founded: 2013
Headquarters: New York City, New York, United States; offices in Tel Aviv, Israel and London, UK

Where it ranks on Freedom251

Best Learning Gamification Software in 2026#30 of 46
Best Sales Gamification Software in 2026#34 of 42
Best Customer Service Gamification Software in 2026#20 of 25
Best Sales Performance Management Software in 2026#16 of 23

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Sources

centrical.com· checked 3 Oct 2026
centrical.com/get-pricing/· checked 3 Oct 2026
centrical.com/about-us/centrical-partner-program/· checked 3 Oct 2026
centrical.com/centrical-and-ms-teams/· checked 3 Oct 2026
centrical.com/enterprise-level-security/· checked 3 Oct 2026
centrical.com/about-us/· checked 3 Oct 2026