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Centrical

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What Centrical is

Centrical brings frontline performance information together to guide coaching, learning, and practice, then measure outcomes. Its capabilities include performance management, quality assurance, AI coaching, microlearning, AI role-play, gamification, and voice-of-employee tools. Employees and managers can view KPIs, behavioral data, quality trends, and business goals together. AI role-play uses adaptable personas for practice scenarios and provides real-time scoring and feedback. Centrical presents solutions for contact centers, sales, learning and development, and frontline teams in sectors such as BPO, finance, energy, insurance, and hospitality. It describes integrations with CRM, CCaaS, WFM, QA, LMS, HRIS, and voice-of-customer systems, plus API, iFrame, and OEM embedding. Licensed Microsoft Teams app users can check performance and game scores, access learning, exchange kudos and badges, and receive daily push notifications. Centrical is paid, with per-user pricing that depends on license type; pricing is on request and there is no free plan. It offers web and API access and a mobile app. Founded in 2013, the company is headquartered in New York City, with offices in Tel Aviv and London.

Who it suits

Centrical suits contact centers, sales teams, learning and development groups, and other frontline teams seeking connected performance, coaching, and learning tools. Its integrations and embedding options may be relevant to organizations using the listed business systems.

What it does well

  • Combines performance, quality, coaching, and learning tools.
  • AI role-play gives real-time scoring and feedback.
  • Microsoft Teams app includes learning and performance access.
  • Certified to ISO/IEC 27001.

What to know first

  • No free plan.
  • Pricing is available on request.
  • Per-user cost depends on license type.

Limits

There is no free plan. Per-user license cost depends on license type, and pricing is on request.

Plans

PlanBilled and limitsPrice
Centrical licensePer-user pricing · cost depends on license typeOn request

As centrical.com lists them, read 3 Oct 2026. The maker's own page has the final word.

Getting started

  1. Visit the Centrical website.
  2. Request pricing for the per-user Centrical license.
  3. Choose web or API access, with a mobile app also available.
  4. Connect relevant business systems or use API, iFrame, or OEM embedding options.
  5. Licensed users can use the Centrical app in Microsoft Teams.

Verdict

Centrical combines performance data with coaching, practice, learning, and team engagement features. Organizations will need to request pricing and confirm which license type fits their needs.

Questions

Does Centrical have a free plan?

No. Centrical is a paid service.

How much does Centrical cost?

Pricing is on request. Per-user cost depends on license type.

Which platforms does Centrical support?

The listed platforms are web and API, and a mobile app is also available.

What systems does Centrical integrate with?

It describes integrations with CRM, CCaaS, WFM, QA, LMS, HRIS, and voice-of-customer systems. API, iFrame, and OEM embedding options are also described.

Can users access Centrical in Microsoft Teams?

Yes. Licensed users can check performance and game scores, access learning items, exchange kudos and badges, and receive daily push notifications.

Where is Centrical based?

The company was founded in 2013 and is headquartered in New York City, with offices in Tel Aviv and London.

Facts from Centrical's own pages

AI role-play
AI personas adapt to practice scenarios and provide real-time scoring and feedback. · centrical.com, 3 Oct 2026
Company
Centrical says it was founded in 2013 and has headquarters in New York City and Israel. · centrical.com, 3 Oct 2026
Core capabilities
The platform includes performance management, quality assurance, AI coaching, microlearning, AI role-play, gamification, and voice-of-employee tools. · centrical.com, 3 Oct 2026
Founded
2013 · centrical.com, 28 Sept 2026
Headquarters
New York City, New York, United States; offices in Tel Aviv, Israel and London, UK · centrical.com, 28 Sept 2026
Integrations
Centrical describes integrations with CRM, CCaaS, WFM, QA, LMS, HRIS, and voice-of-customer systems, as well as API, iFrame, and OEM embedding options. · centrical.com, 3 Oct 2026
Intended teams
Centrical presents solutions for contact centers, sales, learning and development, and frontline teams across industries including BPO, finance, energy, insurance, and hospitality. · centrical.com, 3 Oct 2026
Microsoft Teams
The Centrical Teams app lets licensed users check performance and game scores, access learning items, exchange kudos and badges, and receive daily push notifications in Teams. · centrical.com, 3 Oct 2026
Performance management
It combines KPIs, behavioral data, quality trends, and business goals into a view for employees and managers. · centrical.com, 3 Oct 2026
Pricing model
All Centrical licenses are priced per user, and the cost depends on the license type; buyers are asked to contact Centrical for pricing. · centrical.com, 3 Oct 2026
Privacy
Centrical states that it adheres to GDPR and that user data is stored and processed only on EU-hosted servers as part of its GDPR compliance measures. · centrical.com, 3 Oct 2026
Purpose
Centrical unifies frontline performance data and uses it to guide personalized coaching, learning, and practice, then measures outcomes. · centrical.com, 3 Oct 2026
Security certification
Centrical says it is certified to ISO/IEC 27001 and has been audited for SOC 2 Type II compliance; its SOC 2 report is available on request. · centrical.com, 3 Oct 2026
Support
Customer support is tiered according to project scope, with customer success resources including an admin learning program, Help Center, product updates, events, in-app notifications, and micro-tips. · centrical.com, 3 Oct 2026

Where Centrical stands on Freedom251

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