Side by side
Centrical vs Hoopla
Both stand on customer service gamification software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid APIWeb
Centrical combines performance data with coaching, practice, learning, and team engagement features. Organizations will need to request pricing and confirm which license type fits their needs.
Visit Centrical Free trial AndroidAPIiPhone+1
Choose Hoopla if your team wants live performance data turned into competitions, visible rankings and recognition across TV, desktop and mobile. Teams comparing costs upfront should note that pricing is provided on request and there is no ongoing free plan.
Visit HooplaThe facts
| Centrical | Hoopla | |
|---|---|---|
| Free plan | No | A free trial |
| Open source | Not published | Not published |
| Runs on | API, Web | Android, API, iPhone, Web |
| Lowest paid plan | Free or on request | Free or on request |
| Plans published | 1 | 1 |
| Maker | Not published | Not published |
| Website | centrical.com | hoopla.net |
| On customer service gamification software | #11 of 26 | #7 of 26 |
Centrical: what it does well
- Combines performance, quality, coaching, and learning tools.
- AI role-play gives real-time scoring and feedback.
- Microsoft Teams app includes learning and performance access.
- Certified to ISO/IEC 27001.
What to know first
- No free plan.
- Pricing is available on request.
- Per-user cost depends on license type.
Hoopla: what it does well
- Streams leaderboards and contests to TVs with included proprietary hardware.
- Mobile apps show rankings, challenges and milestone notifications.
- Integrates with sales, messaging, email and spreadsheet tools.
- Built-in rewards store supports customizable company prizes.
- Dedicated customer success team offers strategic guidance.
What to know first
- There is no free plan.
- Pricing requires a request.
- The free trial lasts 30 days.
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