Trakdesk

What Trakdesk is

Trakdesk is customer support software from a maker based in Mableton, Georgia. It lists a shared inbox, ticket automation, SLA management, a help center, a customer portal, and API access. The service has a free plan and a 30-day trial, with paid plans starting at $9.99/user/mo billed annually. Starter includes email-to-ticket, a custom domain, ticket time tracking, a single business hour, multiple email accounts, and satisfaction surveys. Professional adds announcements, multiple business hours and SLA policies, company and group SLA, multiple ticket forms, and custom DKIM. Business lists game mechanics, portal customization, advanced and scheduled reports, ticket scheduling, and quotes and invoices. Enterprise includes a custom email server, custom SSL certificate, IP whitelisting, and a security audit report. Its listed price is $44.99 per month billed annually; the plan also lists $49.99 per agent, billed monthly. API is the platform listed for Trakdesk.

Who it suits

Trakdesk may suit support teams looking for shared inbox, ticket automation, SLA, help center, and customer portal functions. Its listed tiers include options for teams needing additional reporting, security, or SLA features.

Limits

Starter includes a single business hour. The free plan's feature limits are not described in the listed facts.

Getting started

1. Visit the Trakdesk website.
2. Start with the free plan or use the 30-day trial.
3. Choose a paid plan if you need its listed features.
4. Use the API platform and API access.

Verdict

Trakdesk lists core ticket and customer-support tools across plans, with more specialized features in higher tiers. Compare the annual plan prices and note Enterprise's additional per-agent monthly figure.