Pricing
Genesys Cloud CX pricing
As genesys.com lists them, read 15 Oct 2026. The maker's own page has the final word.
| Plan | Billed and limits | Price |
|---|---|---|
| Genesys Cloud CX 1 | billed annually · voice channel · call routing · speech-enabled IVR · outbound campaigns · analytics and reporting · unified communications · recording · virtual agents | $75 a month |
| Genesys Cloud CX 2 | billed annually · digital and voice channels · omnichannel routing · quality assurance · compliance · knowledge · predictive engagement · social listening | $115 a month |
| Genesys Cloud CX 3 | billed annually · CX 2 features · employee performance · workforce management · forecasting and scheduling · quality management | $155 a month |
| Genesys Cloud CX 4 | billed annually · CX 3 features · Agent Copilot · journey management · 30 AI Experience tokens per named agent · resource management | $240 a month |
From genesys.com.