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Richpanel

by Richpanel

Paid API

Visit Richpanel Alternatives Pricing

Richpanel's own site

What Richpanel is

Richpanel is a paid customer support platform from a maker founded in 2020. It combines a shared inbox with ticket automation, SLA management, a help center, customer portal, and API access. The Helpdesk Seats plan costs $99 a month, with no per-ticket fee on top of the seat. It provides a unified inbox across channels, assignment rules, round-robin routing, CSAT, team and revenue reporting, macros, saved views, internal notes, custom fields, and customer, order and subscription context. AI Agents costs $0.20 a month, charged once for each AI-handled conversation. It supports email, chat, social, SMS and WhatsApp, with policy-trained responses, uncertainty escalation, review of closed conversations and an agent copilot. Returns & Exchanges is a paid add-on starting at $99 a month, covering automated policies, Shop Now exchanges, store credit, carrier rate shopping and fraud prevention. The listed platform is API.

Who it suits

Richpanel suits support teams needing shared customer-service workflows, automated tickets, SLA handling and customer context. Its AI and returns add-ons fit teams handling automated conversations or ecommerce returns.

What it does well

  • Unified inbox across channels
  • Includes SLA management and ticket automation
  • AI support covers five channel types
  • Customer, order and subscription context
  • Returns add-on includes fraud prevention

What to know first

  • No free plan
  • Helpdesk Seats costs $99 a month
  • AI Agents billed per handled conversation
  • Returns & Exchanges is a paid add-on

Plans

PlanBilled and limitsPrice
Helpdesk SeatsNo per-ticket fee on top of the seat · Unified inbox across channels · Assignment rules and round-robin routing · CSAT, team, and revenue reporting · Macros, saved views, internal notes, and custom fields · Customer, order, and subscription context$99 a month
AI AgentsCharged once per AI-handled conversation · Email, chat, social, SMS, and WhatsApp support · Policy-trained responses · Escalation when uncertain · QA review of closed conversations · Agent copilot$0.20 a month
Returns & ExchangesPaid add-on; $99 per month to start · Automated return and exchange policies · Shop Now exchanges · Store credit · Carrier rate shopping · Fraud prevention$99 a month

As richpanel.com lists them, read 20 Sept 2026. The maker's own page has the final word.

Verdict

Richpanel brings support operations, AI conversations and returns workflows into one paid offering. Review its seat, conversation and add-on charges against the workflows you need.

Facts from Richpanel's own pages

API access
Yes · richpanel.com, 20 Sept 2026
Customer portal
Yes · richpanel.com, 20 Sept 2026
Founded
2020 · richpanel.com, 28 Sept 2026
Free plan
No · richpanel.com, 20 Sept 2026
Help center
Yes · richpanel.com, 20 Sept 2026
Shared inbox
Yes · richpanel.com, 20 Sept 2026
SLA management
Yes · richpanel.com, 20 Sept 2026
Paid from
99 · richpanel.com, 20 Sept 2026
Ticket automation
Yes · richpanel.com, 20 Sept 2026

Where Richpanel stands on Freedom251

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