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eDesk

by eDesk

Paid API

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eDesk's own site

What eDesk is

eDesk is a paid customer support platform from eDesk, headquartered in New York, United States. It combines a shared inbox with SLA management, a help center, ticket automation, and API access. The listed platform is API. A 14-day trial is available, but there is no free plan. Essential costs $39 a month, billed monthly, and covers one online store or marketplace. Growth costs $89 a month for five online stores or marketplaces. Professional costs $119 a month for ten online stores or marketplaces and includes two free read-only users. These plans let buyers match monthly coverage to the number of stores, marketplaces, or channels they need to handle. eDesk suits support operations that need shared handling, service-level management, help content, automated tickets, and API connectivity.

Who it suits

eDesk suits support teams handling online stores or marketplaces through a shared inbox. It may also fit organizations needing SLA management, ticket automation, help-center tools, or API access.

What it does well

  • Shared inbox for support handling
  • SLA management is included
  • Help center and ticket automation
  • API access is listed
  • Professional includes two read-only users

What to know first

  • No free plan
  • API is the only listed platform
  • Professional costs 119.00 USD monthly

Plans

PlanBilled and limitsPrice
Essentialbilled monthly · 1 online store / marketplace$39 a month
Growthbilled monthly · 5 online stores / marketplaces$89 a month
Professionalbilled monthly · 10 online stores / marketplaces · 2 free read-only users$119 a month
EnterpriseUnlimited channelsOn request

As edesk.com lists them, read 20 Sept 2026. The maker's own page has the final word.

Verdict

eDesk brings shared support handling, service-level tools, help content, automation, and API access together. Its monthly plans differ by store, marketplace, or channel coverage, while a 14-day trial is available.

Facts from eDesk's own pages

API access
Yes · edesk.com, 20 Sept 2026
Free plan
No · edesk.com, 20 Sept 2026
Headquarters
New York, United States · edesk.com, 28 Sept 2026
Help center
Yes · edesk.com, 20 Sept 2026
Shared inbox
Yes · edesk.com, 20 Sept 2026
SLA management
Yes · edesk.com, 20 Sept 2026
Paid from
39 · edesk.com, 20 Sept 2026
Ticket automation
Yes · edesk.com, 20 Sept 2026

Where eDesk stands on Freedom251

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