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BoldDesk

Name: BoldDesk
Price: 99 USD
Author: BoldDesk

by BoldDesk

Paid API

Visit BoldDesk Alternatives Pricing

What BoldDesk is

BoldDesk is a paid customer-support product from a maker founded in 2001 and headquartered in Morrisville, North Carolina. It combines a shared inbox, service-level agreement management, help center, ticket automation, customer portal, and API access. Plans are organized by agent count, with five included seats in the smallest listed option and choices for 10, 25, 50, 75, or 100 agents. The five-agent plan includes 500 AI credits per month; larger plans list between 1,000 and 3,000 monthly credits. Pricing starts at $20/user/mo with annual billing, and a 15-day trial is available. Listed monthly prices are 99.00 USD for five agents, 199.00 USD for 10, 349.00 USD for 25, 499.00 USD for 50, 749.00 USD for 75, and 999.00 USD for 100, with annual billed amounts shown for each. The listed platform is API, and there is no free plan.

Who it suits

BoldDesk suits support teams that need shared inboxes, ticket workflows, portals, service-level tracking, and API access. Its tiered agent plans target teams from five to 100 agents.

What it does well

Shared inbox and ticket automation
SLA management and customer portal
Plans for five to 100 agents
15-day trial available
API access

What to know first

No free plan
Annual billing is the listed pricing basis
Listed platform is API
Larger plans carry higher monthly charges

Plans

Plan	Billed and limits	Price
BoldDesk - 5 agents	$1,188 billed yearly; approximately $20 per agent · 5 agents · 500 AI credits/month	$99 a month
BoldDesk - 10 agents	$2,388 billed yearly; approximately $20 per agent · 10 agents · 1,000 AI credits/month	$199 a month
BoldDesk - 25 agents	$4,188 billed yearly; approximately $14 per agent · 25 agents · 1,500 AI credits/month	$349 a month
BoldDesk - 50 agents	$5,988 billed yearly; approximately $10 per agent · 50 agents · 2,000 AI credits/month	$499 a month
BoldDesk - 75 agents	$8,988 billed yearly; approximately $10 per agent · 75 agents · 2,500 AI credits/month	$749 a month
BoldDesk - 100 agents	$11,988 billed yearly; approximately $10 per agent · 100 agents · 3,000 AI credits/month	$999 a month

As bolddesk.com lists them, read 20 Sept 2026. The maker's own page has the final word.

Verdict

BoldDesk brings core support-desk functions into agent-based plans with included AI-credit allowances. Review the API-focused platform, annual billing, and seat requirements before choosing a tier.

Facts from BoldDesk's own pages

Included agent seats: 5 · bolddesk.com, 20 Sept 2026
API access: Yes · bolddesk.com, 20 Sept 2026
Customer portal: Yes · bolddesk.com, 20 Sept 2026
Founded: 2001 · bolddesk.com, 28 Sept 2026
Free plan: No · bolddesk.com, 20 Sept 2026
Headquarters: Morrisville, North Carolina, USA · bolddesk.com, 28 Sept 2026
Help center: Yes · bolddesk.com, 20 Sept 2026
Shared inbox: Yes · bolddesk.com, 20 Sept 2026
SLA management: Yes · bolddesk.com, 20 Sept 2026
Paid from: 20 · bolddesk.com, 20 Sept 2026
Ticket automation: Yes · bolddesk.com, 20 Sept 2026