No. 29of 43 ·Customer Self-Service Software

eGain SelfService+AI

Name: eGain SelfService+AI
Price: 20 USD

Web · API· paid plans from $20/mo

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Freedom report

One barScore 4.9

Free tierNo free tier
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

eGain SelfService+AI is ranked #29 of 43 in customer self-service software on Freedom251. It runs on API, Web. There is no free plan. Paid plans start at $20/mo.

eGain SelfService+AI plans and pricing

All plans

eGain SelfService+AI $20/mo Buy in blocks of 1000 billable sessions A billable session is a series of self-service interactions for up to 10 minutes egain.com · 5 Oct 2026

Compared on customer self-service software

Free plan: No
Customer portal: Yes
Embedded widget: Yes
Guided workflows: Yes
Knowledge sources: files

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The record

What it does: Provides personalized answers via portals, widgets, and APIs.
AI search: Offers AI search with trusted, consumable answers.
Guidance: Provides process guidance with AI case-based reasoning.
Knowledge source: Uses eGain AI Knowledge Hub as a single source of truth.
Customization: Includes configurable themes for portals and widgets, content controls, and user preferences.
Analytics: Provides analytics to measure and manage customer experience.
Integration: Provides APIs to build a branded self-service experience.
Connected apps: eGain says its Marketplace offers eGain and partner-developed apps, and its API resources support integrations with existing enterprise systems.
Security and compliance: eGain lists SOC 2 Type II certification, FedRAMP authorization, HIPAA compliance, and GDPR compliance.
Who it is for: eGain describes the AI Knowledge Hub as supporting contact center agents, enterprise users, and customer self-service experiences.
Support and pilot: eGain offers a no-cost, 30-day guided pilot with its implementation team.
Founded: 1997
Headquarters: Sunnyvale, California, United States
Price from: $20/mo

Where it ranks on Freedom251

Best Customer Self-Service Software in 2026#29 of 43

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Sources

egain.com/ai-knowledge-hub/egain-selfservice-ai/· checked 5 Oct 2026
egain.com/marketplace/· checked 5 Oct 2026
egain.com/built-on-trust/· checked 5 Oct 2026
egain.com/egain-ai-knowledge-hub-master-services-· checked 5 Oct 2026
egain.com/pricing/· checked 5 Oct 2026