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eGain SelfService+AI
What eGain SelfService+AI is
eGain SelfService+AI provides personalized answers through customer portals, embedded widgets, and APIs. Its AI search is designed to return trusted, usable answers, while AI case-based reasoning can guide people through processes. The product uses eGain AI Knowledge Hub as a shared source for knowledge, with files listed as a knowledge source. Organizations can configure portal and widget themes, content controls, and user preferences, then use analytics to measure and manage customer experience. APIs support branded self-service experiences and connections to enterprise systems; eGain also offers a Marketplace with eGain and partner-developed apps. The product is described for customer self-service, contact center agents, and enterprise users. eGain lists SOC 2 Type II certification, FedRAMP authorization, HIPAA compliance, and GDPR compliance. The paid plan costs $20 a month, billed in blocks of 1000 billable sessions. Each session covers a series of self-service interactions for up to 10 minutes. eGain also offers a no-cost, 30-day guided pilot with its implementation team. The listed platforms are web and API, and there is no free plan.
Who it suits
It is aimed at organizations building customer self-service and supporting contact center agents or enterprise users. It may suit teams that want configurable portals or widgets connected to their enterprise systems.
What it does well
- Offers portals, embedded widgets, and APIs.
- AI case-based reasoning provides process guidance.
- Analytics measure and manage customer experience.
- A no-cost, 30-day guided pilot is available.
- Lists four security and compliance credentials.
What to know first
- No free plan.
- Sessions are billed in blocks of 1000.
- A billable session lasts up to 10 minutes.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| eGain SelfService+AI | Buy in blocks of 1000 billable sessions · A billable session is a series of self-service interactions for up to 10 minutes | $20 a month |
As egain.com lists them, read 5 Oct 2026. The maker's own page has the final word.
Verdict
eGain SelfService+AI combines AI-assisted answers and process guidance with configurable self-service channels and analytics. Consider the 1000-session billing blocks and the guided pilot when evaluating its fit.
Facts from eGain SelfService+AI's own pages
- AI search
- Offers AI search with trusted, consumable answers. · egain.com, 5 Oct 2026
- Analytics
- Provides analytics to measure and manage customer experience. · egain.com, 5 Oct 2026
- Connected apps
- eGain says its Marketplace offers eGain and partner-developed apps, and its API resources support integrations with existing enterprise systems. · egain.com, 5 Oct 2026
- Customization
- Includes configurable themes for portals and widgets, content controls, and user preferences. · egain.com, 5 Oct 2026
- Founded
- 1997 · egain.com, 28 Sept 2026
- Guidance
- Provides process guidance with AI case-based reasoning. · egain.com, 5 Oct 2026
- Headquarters
- Sunnyvale, California, United States · egain.com, 28 Sept 2026
- Integration
- Provides APIs to build a branded self-service experience. · egain.com, 5 Oct 2026
- Knowledge source
- Uses eGain AI Knowledge Hub as a single source of truth. · egain.com, 5 Oct 2026
- Security and compliance
- eGain lists SOC 2 Type II certification, FedRAMP authorization, HIPAA compliance, and GDPR compliance. · egain.com, 5 Oct 2026
- Support and pilot
- eGain offers a no-cost, 30-day guided pilot with its implementation team. · egain.com, 5 Oct 2026
- What it does
- Provides personalized answers via portals, widgets, and APIs. · egain.com, 5 Oct 2026
- Who it is for
- eGain describes the AI Knowledge Hub as supporting contact center agents, enterprise users, and customer self-service experiences. · egain.com, 5 Oct 2026
Where eGain SelfService+AI stands on Freedom251
- Customer Self-Service Software#24 of 46