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DoReply
What DoReply is
DoReply is a guided self-service platform for service organisations that want customers or employees to reach team-approved answers. Users move through relevant options, with no more than five choices at each step. Teams approve answers before publication, and version control tracks changes. An optional Chat Agent uses validated Guided content to answer questions and direct people to related Guided flows. Analytics show answer views, follow-up contact and its channel, and user ratings. Each final answer has an indexable URL; DoReply also offers sitemap downloads and Q&A structured data. Access controls include six roles and 22 permissions, with logged changes and approval requirements. The service is available on web and through an API, with an embedded widget. DoReply says customer data is stored in the EU Frankfurt region and that no data leaves the EU; a GDPR data processing agreement is available on request. Pricing is tailored, with a proposal available after a conversation. Plans differ in seats, AI generations, storage, API access and support. The company says customers can go live within 3 to 7 days after agreement.
Who it suits
DoReply suits service organisations in areas such as banking, insurance, healthcare, government and telecom that need guided answers for customers or employees. Its approval and access controls may also suit teams managing published guidance.
What it does well
- Guided steps show no more than five options.
- Answers require team approval and are version-controlled.
- Analytics include views, follow-up contact and user ratings.
- Final answers have indexable URLs.
- Optional Chat Agent routes users to Guided flows.
What to know first
- No free plan; pricing is available by request.
- Starter has no API access.
- Cancellation is annual at the contract year’s end.
- Support response times vary by plan.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Business | Tailored; book a conversation for a proposal · 15 team seats · 1,000 AI generations/month · 100 GB storage · 50K API requests/month · 90-day audit trail · phone and chat support (8h SLA) | On request |
| Enterprise | Tailored; book a conversation for a proposal · Unlimited seats, AI generations and storage · custom API limits · unlimited audit trail retention · dedicated CSM · 1h SLA · 99.9% SLA | On request |
| Professional | Tailored; book a conversation for a proposal · 10 team seats · 500 AI generations/month · 25 GB storage · 10K API requests/month · priority email support (24h) | On request |
| Starter | Tailored; book a conversation for a proposal · 3 team seats · 100 AI generations/month · 5 GB storage · no API access · email support (48h) | On request |
As doreply.com lists them, read 11 Oct 2026. The maker's own page has the final word.
Verdict
DoReply combines controlled guided answers with analytics, optional AI assistance and search visibility features. Pricing is tailored, and plan limits and support terms are worth checking before choosing a tier.
Facts from DoReply's own pages
- AI
- The optional Chat Agent answers from validated Guided content and offers targeted suggestions that route users to Guided flows. · doreply.com, 11 Oct 2026
- Analytics
- DoReply measures answer views, follow-up contact and its channel, and user ratings to show which answers work. · doreply.com, 11 Oct 2026
- Answer approval
- Answers are approved by the customer’s team before publication and are version-controlled. · doreply.com, 11 Oct 2026
- Contract limits
- The pricing FAQ says cancellation is annually at the end of the contract year, while downgrades are possible at the end of that year. · doreply.com, 11 Oct 2026
- Founded
- 2017 · doreply.com, 28 Sept 2026
- Governance
- The platform describes role-based access across 22 permissions and six roles, with logged changes and approval before publication. · doreply.com, 11 Oct 2026
- Guided flows
- Users choose from relevant options at each step, with no more than five options shown at a time. · doreply.com, 11 Oct 2026
- Headquarters
- Amersfoort, Netherlands · doreply.com, 28 Sept 2026
- Hosting
- The company lists hosting in the Netherlands and the AWS Frankfurt EU region. · doreply.com, 11 Oct 2026
- Integrations
- The Professional plan includes API access of 10K requests per month to connect DoReply to an internal search, knowledge base or customer’s own agent. · doreply.com, 11 Oct 2026
- Intended users
- DoReply says it is built for service organisations, including banking, insurance, healthcare, government and telecom. · doreply.com, 11 Oct 2026
- Product
- DoReply provides guided self-service that leads customers or employees through choices to a team-approved answer. · doreply.com, 11 Oct 2026
- Search visibility
- Each final Guided answer has its own indexable URL, and the site says it provides sitemap downloads and Q&A structured data. · doreply.com, 11 Oct 2026
- Security and privacy
- DoReply says customer data is stored in the EU Frankfurt region, no data leaves the EU, and a GDPR data processing agreement is available on request. · doreply.com, 11 Oct 2026
- Setup
- The pricing page says customers can go live within 3 to 7 days after agreement. · doreply.com, 11 Oct 2026
- Support
- Support varies by plan: Starter has email support with a 48-hour response, Professional priority email with a 24-hour response, and Business phone and chat with an 8-hour SLA. · doreply.com, 11 Oct 2026
Where DoReply stands on Freedom251
- Customer Self-Service Software#23 of 47