Best eGain SelfService+AI Alternatives in 2026
Updated
20 apps from customer self-service software ranked against eGain SelfService+AI on the same published basis.
- 1eGain SelfService+AI vs Whatfix
- 2eGain SelfService+AI vs Freshdesk
- 3eGain SelfService+AI vs Help Scout
- 4eGain SelfService+AI vs Zoho Desk
- 5eGain SelfService+AI vs Gorgias
- 6eGain SelfService+AI vs ManageEngine ServiceDesk Plus
- 7eGain SelfService+AI vs Kustomer
- 8eGain SelfService+AI vs Decagon
- 9eGain SelfService+AI vs Kore.ai
- 10eGain SelfService+AI vs LiveAgent
- 11eGain SelfService+AI vs Pega CRM
- 12eGain SelfService+AI vs Aisera Customer Service
- 13eGain SelfService+AI vs Genesys Cloud CX
- 14eGain SelfService+AI vs Gladly
- 15eGain SelfService+AI vs Pypestream
- 16eGain SelfService+AI vs Hiver
- 17eGain SelfService+AI vs Intercom
- 18eGain SelfService+AI vs Re:amaze
- 19eGain SelfService+AI vs Ada
- 20eGain SelfService+AI vs Agentforce Contact Center
eGain SelfService+AI alternatives compared
| # | App | Score | Free plan | From | Runs on |
|---|---|---|---|---|---|
| 1 | Whatfix | 6.6 | Free plan | Free | Android, API, Browser, iOS, Mac, self-hosted, Web, Windows |
| 2 | Freshdesk | 6.3 | Free plan | $19/mo | API |
| 3 | Help Scout | 6.3 | Free plan | $25/mo | API |
| 4 | Zoho Desk | 6.2 | Free plan | ₹420/mo | API |
| 5 | Gorgias | 5.6 | Android, API, Browser, iOS, Web | ||
| 6 | ManageEngine ServiceDesk Plus | 5.6 | $13/mo | Android, iOS, Linux, Mac, Web, Windows | |
| 7 | Kustomer | 5.5 | Android, API, iOS, Web | ||
| 8 | Decagon | 5.4 | API, Web | ||
| 9 | Kore.ai | 5.4 | API, self-hosted, Web | ||
| 10 | LiveAgent | 5.4 | No | $15/mo | API |
| 11 | Pega CRM | 5.4 | Web | ||
| 12 | Aisera Customer Service | 5.3 | API, self-hosted, Web | ||
| 13 | Genesys Cloud CX | 5.3 | No | $75/mo | Web, Windows, Mac, iOS, Android |
| 14 | Gladly | 5.3 | API, Web | ||
| 15 | Pypestream | 5.3 | API, Web | ||
| 16 | Hiver | 5.2 | $25/mo | API | |
| 17 | Intercom | 5.2 | No | $19/mo | Android, iOS, Web |
| 18 | Re:amaze | 5.2 | No | $29/mo | Android, API, iOS, Web |
| 19 | Ada | 5.1 | Android, API, iOS, Web | ||
| 20 | Agentforce Contact Center | 5.1 | No | $50/mo | Web, iOS, Android |
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Questions about eGain SelfService+AI alternatives
What is the best alternative to eGain SelfService+AI?
Whatfix, number 1 in customer self-service software with a score of 6.6 out of 10. The others here: Freshdesk, Help Scout, Zoho Desk and 16 more.
What is the best free alternative to eGain SelfService+AI?
Whatfix is the best-ranked alternative with a free plan. 4 of the 20 alternatives here publish a free plan on their own pricing pages.
How are these alternatives ranked?
Ranked free-and-open first: a usable free tier and open-source code, then the platforms it runs on and its documentation.