Freedom251 › Multilingual Customer Support Software
SupportPal
What SupportPal is
SupportPal is self-hosted, on-premise help desk software that turns requests from the web, email, API, Facebook, and Twilio into tickets in one inbox. Operators can add private notes and internal messages, see when colleagues are viewing or replying, and assign tickets to departments or team members. SLA plans set first-response and resolution targets using business hours for due-time calculations. A knowledge base supports articles with images or video and moderated comments. Customer feedback forms, analytics, and custom reports are included. Integrations listed include Blesta, WHMCS, LDAP, SAML, TrackingTime, and Zapier, with Slack Notifications, Google Translate, and WooCommerce add-ons. Two-factor authentication can be configured and enforced for operator or user accounts. Custom fields can encrypt sensitive data and purge it after closure. SupportPal requires PHP and MySQL, offers API, Linux, self-hosted, web, and Windows platforms, and includes one brand per license.
Who it suits
It suits organizations wanting on-premise control of help-desk data, with configurable SLAs, ticket collaboration, self-service content, and integrations. It is aimed at teams able to operate PHP and MySQL deployments.
What it does well
- Converts five channels into one ticket inbox
- SLA deadlines use business hours
- Supports knowledge-base articles with media
- Offers configurable two-factor authentication
- Unlimited operators and tickets per license
What to know first
- No free plan
- Requires PHP and MySQL
- Additional brands cost extra
- Remote desktop support costs $75 per 30 minutes
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Monthly | $29.95 per month; monthly rolling contract · All listed features · 1 brand included · additional brands $9.95 per month each | $29.95 a month |
| Annually | $299.95 per year; annually rolling contract · All listed features · 1 brand included · additional brands $99.95 per year each | $299.95 a year |
As supportpal.com lists them, read 10 Oct 2026. The maker's own page has the final word.
Verdict
SupportPal provides a broad self-hosted help-desk feature set, including channel intake, SLA management, reports, self-service, and security controls. Its infrastructure requirements, paid licensing, and separate charge for additional brands should shape deployment planning.
Facts from SupportPal's own pages
- Data handling
- Ticket custom fields can encrypt sensitive data such as passwords and automatically purge it after ticket closure. · supportpal.com, 10 Oct 2026
- Deployment requirements
- SupportPal requires PHP and MySQL; documented operating systems include CentOS, Debian, Red Hat Enterprise Linux, Ubuntu, and Windows Server via Docker. · docs.supportpal.com, 10 Oct 2026
- Free plan
- No · supportpal.com, 23 Sept 2026
- Integrations
- Listed integrations include Blesta, WHMCS, LDAP, SAML, TrackingTime, and Zapier; add-ons include Slack Notifications, Google Translate, and WooCommerce. · supportpal.com, 10 Oct 2026
- Intended customers
- The company says it focuses on self-hosted software that customers can keep on-premise and control their own data. · supportpal.com, 10 Oct 2026
- License limits
- Each license includes unlimited operators, users, organisations, tickets, and departments; one brand is included, with additional brands charged separately. · supportpal.com, 10 Oct 2026
- Product
- SupportPal is self-hosted, on-premise help desk software. · supportpal.com, 10 Oct 2026
- Reports and feedback
- SupportPal provides customer feedback forms and analytics reports, and allows users to build custom reports. · supportpal.com, 10 Oct 2026
- Security
- Two-factor authentication can be configured for operator and user accounts and enforced for either group. · supportpal.com, 10 Oct 2026
- Self-service
- The help desk supports content-rich self-service articles with images or video and moderated user comments. · supportpal.com, 10 Oct 2026
- SLA management
- Yes · supportpal.com, 23 Sept 2026
- SLAs
- SLA plans define first response and resolution times, with due times calculated from business hours. · supportpal.com, 10 Oct 2026
- Support
- Email support and product updates are included with subscriptions; remote desktop support sessions cost $75.00 per 30 minutes. · supportpal.com, 10 Oct 2026
- Ticket channels
- It converts support requests from web, email, API, Facebook, and Twilio channels into tickets in a unified inbox. · supportpal.com, 10 Oct 2026
- Ticket collaboration
- Operators can use private ticket notes and internal messages, see when others are viewing or replying, and assign tickets to departments and team members. · supportpal.com, 10 Oct 2026
- Trial
- A 30-day self-hosted, on-premise trial is available without a credit card. · supportpal.com, 10 Oct 2026
Where SupportPal stands on Freedom251
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- IT Knowledge Base Software#39 of 60