Side by side
Deskpro vs SupportPal
Both stand on multilingual customer support software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free trial AndroidAPIiPhone+2
Choose Deskpro if your team needs a help desk spanning multiple departments, channels, and deployment options. Look elsewhere if you need a free plan or a cloud tier without the listed minimum agent count.
Visit Deskpro
Free trial APILinuxSelf-hosted+2
SupportPal provides a broad self-hosted help-desk feature set, including channel intake, SLA management, reports, self-service, and security controls. Its infrastructure requirements, paid licensing, and separate charge for additional brands should shape deployment planning.
Visit SupportPalThe facts
| Deskpro | SupportPal | |
|---|---|---|
| Free plan | A free trial | A free trial |
| Open source | Not published | Not published |
| Runs on | Android, API, iPhone, Self-hosted, Web | API, Linux, Self-hosted, Web, Windows |
| Lowest paid plan | Team: $39 per agent a month | Annually: $299.95 a year |
| Plans published | 3 | 2 |
| Maker | Not published | Not published |
| Website | deskpro.com | supportpal.com |
| On multilingual customer support software | #6 of 22 | #10 of 22 |
Deskpro: what it does well
- Combines email, chat, voice, social, and internal channels.
- Automates request routing, assignment, and escalations.
- Includes a customizable multilingual knowledge base.
- AI can draft replies and summarize ticket threads.
- Offers iOS and Android agent apps.
What to know first
- No free plan is available.
- Team requires at least five agents.
- Professional and Enterprise have 10- and 25-agent minimums.
SupportPal: what it does well
- Converts five channels into one ticket inbox
- SLA deadlines use business hours
- Supports knowledge-base articles with media
- Offers configurable two-factor authentication
- Unlimited operators and tickets per license
What to know first
- No free plan
- Requires PHP and MySQL
- Additional brands cost extra
- Remote desktop support costs $75 per 30 minutes
Alternatives to Deskpro Alternatives to SupportPal The whole list