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Document360

by Document360

Paid APIExtensionWeb

Visit Document360 Alternatives Pricing

Document360's own site

What Document360 is

Document360 provides software for creating and managing knowledge bases and documentation for customers and employees. Its portal gives content producers an editor, category management, and analytics, while teams can publish branded public or private sites with a custom home page and domain. A REST API supports reading and writing knowledge base content. Eddy AI offers writing assistance, content and FAQ creation, AI search and answers, glossary generation, duplicate-content detection, and an MCP server. Listed integrations include Zendesk, Freshdesk, Intercom, Slack, Microsoft Teams, Crowdin, Zapier, Salesforce, GitHub, and Google Analytics. Security measures include encryption at rest and in transit, SSO, role-based permissions, and activity and audit logging; listed certifications include SOC 2 Type II and ISO 27001:2022. Document360 says customer content and personal data are processed in Microsoft Azure environments and are not used to train its AI models. Pricing is on request, with a 14-day trial and no free plan. Customers receive a dedicated success manager, onboarding sessions, and best-practice training.

Who it suits

It suits organizations that need public or private documentation for customers or employees, with custom branding, analytics, and API access. Teams seeking AI authoring tools, integrations, and onboarding support may also find it relevant.

What it does well

  • Publishes branded public or private knowledge bases
  • REST API reads and writes content
  • Includes analytics and version history
  • 14-day trial and customer onboarding support

What to know first

  • No free plan
  • Pricing is available on request
  • AI-generated content may need human review

Limits

There is no free plan. The paid offering uses customized pricing, with the quote affected by team accounts, workspaces, languages, SSO and security needs, privacy model, and AI Premium Suite usage; the trial lasts 14 days.

Plans

PlanBilled and limitsPrice
Customized pricingPrice depends on team accounts, workspaces, languages, SSO and security needs, privacy model, and AI Premium Suite usageOn request

As document360.com lists them, read 7 Oct 2026. The maker's own page has the final word.

Getting started

  1. Open the Document360 website
  2. Start the 14-day trial
  3. Choose web, API, or extension access
  4. Set up a public or private knowledge base
  5. Configure a custom home page and domain
  6. Connect listed integrations or use the REST API
  7. Arrange migration and onboarding with the Document360 team

Verdict

Document360 combines knowledge-base publishing and management with AI tools, integrations, and security provisions. Its quote depends on factors such as workspaces, languages, SSO needs, privacy model, and AI Premium Suite usage.

Questions

Does Document360 offer a free plan?

No. Document360 lists paid pricing and a 14-day trial.

Can it publish private and public documentation?

Yes. Teams can create branded public or private knowledge bases with a custom home page and domain.

Does Document360 support single sign-on?

Yes. SSO is supported, alongside role-based permissions and activity and audit logging.

Which integrations are listed?

Listed integrations include Zendesk, Freshdesk, Intercom, Slack, Microsoft Teams, Crowdin, Zapier, Salesforce, GitHub, and Google Analytics.

Where is customer data processed?

Document360 says customer content and personal data are processed within Microsoft Azure cloud environments.

Facts from Document360's own pages

AI data use
The Trust Center says customer content is not used by Document360 to train AI models and that AI-generated content may need human review. · document360.com, 7 Oct 2026
AI tools
Eddy AI features include writing assistance, content and FAQ creation, AI search and answers, an MCP server, glossary generation, and duplicate content detection. · document360.com, 7 Oct 2026
API
The platform offers a REST API to read and write knowledge base content. · document360.com, 7 Oct 2026
Publishing audience
both · document360.com, 20 Sept 2026
Authoring
Its knowledge base portal includes an editor, category management, and analytics for content producers. · document360.com, 7 Oct 2026
Compliance
The Trust Center lists SOC 2 Type II and ISO 27001:2022 among its attestations and certifications. · document360.com, 7 Oct 2026
Content analytics
Yes · document360.com, 20 Sept 2026
Custom domain
Yes · document360.com, 20 Sept 2026
Data hosting
Document360 says customer content and personal data are processed within Microsoft Azure cloud environments. · document360.com, 7 Oct 2026
Founded
2017 · document360.com, 28 Sept 2026
Free plan
No · document360.com, 20 Sept 2026
Headquarters
London · document360.com, 28 Sept 2026
Integrations
Listed integrations include Zendesk, Freshdesk, Intercom, Slack, Microsoft Teams, Crowdin, Zapier, Salesforce, GitHub, and Google Analytics. · document360.com, 7 Oct 2026
Migration
The company says it migrates existing content from sources such as Google Docs, Confluence, SharePoint, and PDFs, with standard migration included in most quotes. · document360.com, 7 Oct 2026
Pricing factors
The company says its quote depends on team accounts, workspaces, languages, SSO and security needs, privacy model, and AI Premium Suite usage. · document360.com, 7 Oct 2026
Product
Document360 provides software for creating and managing knowledge bases and documentation for customers and employees. · document360.com, 7 Oct 2026
Public and private sites
Teams can create a branded public or private knowledge base with a custom home page and domain. · document360.com, 7 Oct 2026
Security
The Trust Center describes AES-256 encryption at rest, TLS encryption in transit, SSO support, role-based permissions, and activity and audit logging. · document360.com, 7 Oct 2026
SSO support
Yes · document360.com, 20 Sept 2026
Support and onboarding
The pricing page says each customer gets a dedicated success manager, onboarding sessions, and best-practice training. · document360.com, 7 Oct 2026
Version history
Yes · document360.com, 20 Sept 2026

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