Freedom251 › Self Service Software
KnowledgeBase.com
What KnowledgeBase.com is
KnowledgeBase.com is web-based knowledge base software for customer self-service help centers and support teams. It lets organizations publish articles for public readers or internal users, organize content, and manage multiple knowledge bases. QuickAnswer provides tailored responses to customer questions without requiring them to scroll through an article, while built-in AI can generate articles, titles, and keywords. Help centers can use branding, custom domains, password protection, colors, images, favicons, language choices, and URL settings. Reports, article ratings, insights, and Google Analytics integration support content review. LiveChat integration lets agents access and share help articles in conversations. The service is described as mobile-friendly and includes 24/7 live chat support plus a help center with guides and manuals. Plans include unlimited seats and articles with one knowledge base; extra knowledge bases cost more. Annual pricing is $49 per year, monthly pricing is $59 a month, and a 14-day trial is listed.
Who it suits
It suits small and medium companies building customer or internal help centers. Teams needing public and internal publishing, custom domains, analytics, and AI-assisted content can use it on the web.
What it does well
- AI answers can respond without article scrolling
- AI generates articles, titles, and keywords
- Unlimited seats and articles on listed plans
- Custom domains and content analytics available
- 24/7 live chat support listed
What to know first
- No general free plan
- Additional knowledge bases cost extra
- Not intended for sensitive data without written agreement
- Monthly plan is $59.00 USD
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| KnowledgeBase | billed monthly · 1 knowledge base · Unlimited articles · Unlimited seats | $59 a month |
| KnowledgeBase for Nonprofits | Free for eligible nonprofits under the nonprofit program · Registered nonprofits must apply and meet program requirements; some organization types are ineligible | Free |
| Annual | Annual · 1 knowledge base · Unlimited articles · Unlimited seats · Additional knowledge bases for $21.99 | $49 a year |
| Monthly | Monthly · 1 knowledge base · Unlimited articles · Unlimited seats · Additional knowledge bases from $24.99 | $59 a month |
As knowledgebase.com lists them, read 20 Sept 2026. The maker's own page has the final word.
Verdict
KnowledgeBase.com combines customizable help centers, AI assistance, analytics, and LiveChat integration in a web service. Its paid plans include one knowledge base, while additional bases require add-on fees.
Facts from KnowledgeBase.com's own pages
- AI answers
- QuickAnswer gives customers tailored answers to queries without requiring them to scroll through an article. · knowledgebase.com, 11 Oct 2026
- AI content
- The product can generate articles, titles, and keywords with AI. · knowledgebase.com, 11 Oct 2026
- Analytics
- KnowledgeBase offers reports and insights, article ratings, and Google Analytics integration. · knowledgebase.com, 11 Oct 2026
- Publishing audience
- both · knowledgebase.com, 20 Sept 2026
- Content analytics
- Yes · knowledgebase.com, 20 Sept 2026
- Content controls
- Articles can be organized and designated for public or internal use. · knowledgebase.com, 11 Oct 2026
- Custom domain
- Yes · knowledgebase.com, 20 Sept 2026
- Customization
- Help centers can be customized with branding, a custom domain, password protection, colors, images, a favicon, language, and URL settings. · knowledgebase.com, 11 Oct 2026
- Free plan
- No · knowledgebase.com, 20 Sept 2026
- Headquarters
- Boston, Massachusetts, United States · knowledgebase.com, 28 Sept 2026
- Integrations
- The site describes integrations with LiveChat and Google Analytics; the LiveChat integration lets agents access and share help articles in the chat app. · knowledgebase.com, 11 Oct 2026
- Intended customers
- The pricing page describes the product as ideal for small and medium companies. · knowledgebase.com, 11 Oct 2026
- Mobile support
- The product page describes its design as mobile-friendly so customers can find answers while on the go. · knowledgebase.com, 11 Oct 2026
- Plan limits
- The standard subscription has one pricing plan with all functionalities, unlimited seats and articles, while additional knowledge bases are paid add-ons. · knowledgebase.com, 11 Oct 2026
- Privacy and data processing
- Text says it may act as a data processor when handling client personal data and that its services are not intended for sensitive personal data unless separately agreed in writing under an applicable BAA. · knowledgebase.com, 11 Oct 2026
- Purpose
- KnowledgeBase provides knowledge base software for customer self-service help centers and support teams. · knowledgebase.com, 11 Oct 2026
- Paid from
- 49 · knowledgebase.com, 20 Sept 2026
- Support
- The pricing page lists 24/7 live chat support and a help center with guides and manuals. · knowledgebase.com, 11 Oct 2026
- Workspaces
- The product supports managing multiple knowledge bases, and the pricing plan includes one knowledge base with additional ones available for purchase. · knowledgebase.com, 11 Oct 2026
Where KnowledgeBase.com stands on Freedom251
- Self Service Software#18 of 26
- Knowledge base software#116 of 138