No. 16 of 28 ·IT Incident Management Software

RespondNow

Web · Self-hosted

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Freedom report

One barScore 5.3

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

RespondNow is ranked #16 of 28 in IT incident management software on Freedom251. It runs on Self-hosted, Web.

Compared on IT incident management software

Free plan: Yes
ChatOps incident actions: Yes

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The record

Product: RespondNow is an open-source incident management framework for creating, managing, and responding to organizational incidents through Slack.
Pricing: The maker describes RespondNow as free and provides no paid plan prices on the pages reviewed.
Components: The framework consists of an incident management server, a Slack app, and an incident dashboard.
Incident creation: Users can start incidents with the /start shortcut in Slack or with the Start New Incident button in the Slack app.
Triage channels: When an incident is created, RespondNow creates a Slack channel named with the rn-{timestamp}-{incident-name} convention for war-room discussions.
Incident tracking: Users can list open or closed incidents with Slack shortcuts and view incident metadata and details.
Incident updates: Users can update incident summaries, severity, status, assigned roles, and comments, including comments linking artifacts such as bug reports, tickets, pull requests, and RCAs.
Portal: The RespondNow portal provides a consolidated incident view with event timelines and comments.
Integration: Slack is the documented integration and primary user interface; setup requires creating and installing a Slack app in the workspace.
Deployment: The deployment prerequisites are Kubernetes 1.22 or later, Helm 3, and a persistent volume of at least 5 GB.
Hosting: The maker documents Docker images and Helm charts for deployment on Kubernetes clusters.
Security and compliance: The RespondNow pages reviewed do not state security certifications or compliance claims.
Intended users: The maker positions RespondNow for operations teams and developers managing organizational incidents.
Maintainer: The documentation and website identify Harness Inc. as the copyright holder.

Where it ranks on Freedom251

Best IT Incident Management Software in 2026#16 of 28

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Sources

respondnow.io· checked 4 Oct 2026
respondnow.github.io/respondnow/· checked 4 Oct 2026
respondnow.github.io/respondnow/user-guide/slack-based-incid· checked 4 Oct 2026
respondnow.github.io/respondnow/user-guide/slack-based-incid· checked 4 Oct 2026
respondnow.github.io/respondnow/user-guide/slack-based-incid· checked 4 Oct 2026
respondnow.github.io/respondnow/user-guide/navigate-the-resp· checked 4 Oct 2026
respondnow.github.io/respondnow/getting-started/create-slack· checked 4 Oct 2026
respondnow.github.io/respondnow/getting-started/prerequisite· checked 4 Oct 2026
respondnow.github.io/respondnow/release-notes/release-notes-· checked 4 Oct 2026