No. 9 of 28 ·IT Incident Management Software

FireHydrant

Web · API · paid plans from $25/mo

Freedom report

Two barsScore 6.4

Free tierA free tier is on its own pricing page
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

FireHydrant is ranked #9 of 28 in IT incident management software on Freedom251. It runs on API, Web. There is a free plan. A free trial is offered. Paid plans start at $25/mo.

FireHydrant plans and pricing

All plans

Free Free Up to 10 responders · 2 runbooks · Slack & Teams chatbot · 1 public status page · 3 integrations firehydrant.com · 3 Oct 2026

Pro $25/mo billed annually; per responder 5 runbooks · 1 retrospective template · unlimited public status pages · service catalog · 10 custom fields · 5 integrations · SSO · standard support firehydrant.com · 3 Oct 2026

Enterprise Not published Custom Pricing Everything in Pro, plus viewer licenses · unlimited runbooks and integrations · private incidents and status pages · AI features · incident analytics · audit logs · SCIM · SLAs · premium support firehydrant.com · 3 Oct 2026

Compared on IT incident management software

Free plan: Yes

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The record

Product: FireHydrant is an incident management platform combining on-call, alerting, automation, incident response, and retrospectives.
Runbooks: Runbooks can automatically create Slack channels, launch Zoom meetings, create Jira tickets, and post incident updates.
Service catalog: The service catalog maps services and components to owners and can sync ownership and metadata from existing systems.
On-call: Signals supports flexible on-call rotations, escalation policies, alert routing, and notifications through SMS, voice, push, email, Slack, and more.
Incident response: Teams can manage incidents from Slack or Microsoft Teams, including paging, acknowledging, escalating, and handing off alerts.
AI: FireHydrant AI can generate incident summaries and status page updates, transcribe video meetings, provide incident context, and draft retrospectives.
Analytics: Incident analytics track metrics such as MTTA, MTTM, and resolution time, with filters for teams, services, severity, and other properties.
Integrations: Listed integrations include Slack, Microsoft Teams, Jira Cloud, Datadog, AWS CloudWatch, GitHub, ServiceNow, Zoom, and Terraform.
API and developer tools: FireHydrant describes itself as API-first and offers developer SDKs and Terraform support.
Security: FireHydrant states it is SOC 2 Type II compliant and supports SAML 2.0 and SCIM.
Vulnerability reports: FireHydrant says it aims to respond to vulnerability reports within 72 hours.
Support: The Free plan has no support level listed; Pro includes standard support and Enterprise includes premium support, a dedicated customer success manager, and a solutions engineer.
Trial: The pricing page offers a 14-day Pro trial with no credit card required and access to all features.
Company: FireHydrant says it was established in 2018 and was started by a team of engineers.
Price from: $25/mo

Where it ranks on Freedom251

Best IT Incident Management Software in 2026#9 of 28
Best Incident Management Software in 2026#8 of 27
Best On-Call Management Software in 2026#11 of 26
Best AI DevOps Assistants in 2026#5 of 25

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Sources

firehydrant.com/platform/· checked 3 Oct 2026
firehydrant.com/plan/· checked 3 Oct 2026
firehydrant.com/respond/· checked 3 Oct 2026
firehydrant.com/improve/· checked 3 Oct 2026
firehydrant.com/integrations/· checked 3 Oct 2026
firehydrant.com/security/· checked 3 Oct 2026
firehydrant.com/pricing/· checked 3 Oct 2026
firehydrant.com/about-us/· checked 3 Oct 2026
firehydrant.com· checked 28 Sept 2026