Freedom251 › On-Call Management Software
FireHydrant
What FireHydrant is
FireHydrant is an incident management platform that brings together on-call scheduling, alerting, automation, incident response, and retrospectives. Its runbooks can create Slack channels, start Zoom meetings, open Jira tickets, and publish incident updates. A service catalog maps services and components to owners and can sync ownership and metadata from other systems. Signals supports rotations, escalation policies, alert routing, and notifications through SMS, voice, push, email, Slack, and other channels. Teams can page, acknowledge, escalate, and hand off alerts from Slack or Microsoft Teams. FireHydrant AI can generate incident summaries and status page updates, transcribe video meetings, provide context, and draft retrospectives. Analytics cover MTTA, MTTM, and resolution time, with filters for teams, services, severity, and other properties. Listed integrations include Slack, Microsoft Teams, Jira Cloud, Datadog, AWS CloudWatch, GitHub, ServiceNow, Zoom, and Terraform. The Free plan supports up to 10 responders, two runbooks, three integrations, a Slack and Teams chatbot, and one public status page. Pro costs $25/mo per responder, billed annually; a 14-day Pro trial requires no credit card.
Who it suits
It suits teams coordinating alerts, incident response, and post-incident reviews across chat and connected systems. Pro offers on-call and service catalog features, while Enterprise adds AI features, incident analytics, and other capabilities.
What it does well
- Runbooks can create channels, meetings, and Jira tickets.
- Alerts can be managed from Slack or Microsoft Teams.
- Signals supports multiple notification channels.
- Analytics track MTTA, MTTM, and resolution time.
- 14-day Pro trial requires no credit card.
What to know first
- Free plan is limited to 10 responders.
- Free plan includes only two runbooks and three integrations.
- Pro costs $25/mo per responder, billed annually.
- Free plan has no support level listed.
Limits
The Free plan allows up to 10 responders, 2 runbooks, 3 integrations, a Slack and Teams chatbot, and 1 public status page. Pro is $25 a month per responder, billed annually, and includes 5 runbooks and 5 integrations; Enterprise adds AI features and incident analytics.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Free | Up to 10 responders · 2 runbooks · Slack & Teams chatbot · 1 public status page · 3 integrations | Free |
| Pro | billed annually; per responder · 5 runbooks · 1 retrospective template · unlimited public status pages · service catalog · 10 custom fields · 5 integrations · SSO · standard support | $25 a month |
| Enterprise | Custom Pricing · Everything in Pro, plus viewer licenses · unlimited runbooks and integrations · private incidents and status pages · AI features · incident analytics · audit logs · SCIM · SLAs · premium support | On request |
As firehydrant.com lists them, read 3 Oct 2026. The maker's own page has the final word.
Getting started
- Open https://firehydrant.com/.
- Choose the Free plan or start the 14-day Pro trial; the trial requires no credit card.
- Use the web platform or API.
- Connect listed tools such as Slack, Microsoft Teams, or Jira Cloud.
Verdict
FireHydrant combines on-call, incident actions, automation, and retrospectives, with a free plan and a Pro trial. Review the responder and runbook limits, as well as the per-responder annual-billed Pro price, against team needs.
Questions
Is there a free plan?
Yes. Free costs nothing and includes up to 10 responders, 2 runbooks, 3 integrations, a Slack and Teams chatbot, and 1 public status page.
How much does Pro cost?
Pro is $25 a month per responder, billed annually.
Is there a free trial?
Yes. The pricing page offers a 14-day Pro trial with all features and no credit card required.
Which platforms does FireHydrant support?
The listed platforms are API and web.
Which integrations are listed?
They include Slack, Microsoft Teams, Jira Cloud, Datadog, AWS CloudWatch, GitHub, ServiceNow, Zoom, and Terraform.
What does Enterprise add?
Enterprise includes everything in Pro, plus viewer licenses, unlimited runbooks and integrations, private incidents and status pages, AI features, analytics, audit logs, SCIM, SLAs, and premium support.
Facts from FireHydrant's own pages
- AI
- FireHydrant AI can generate incident summaries and status page updates, transcribe video meetings, provide incident context, and draft retrospectives. · firehydrant.com, 3 Oct 2026
- Analytics
- Incident analytics track metrics such as MTTA, MTTM, and resolution time, with filters for teams, services, severity, and other properties. · firehydrant.com, 3 Oct 2026
- API and developer tools
- FireHydrant describes itself as API-first and offers developer SDKs and Terraform support. · firehydrant.com, 3 Oct 2026
- Company
- FireHydrant says it was established in 2018 and was started by a team of engineers. · firehydrant.com, 3 Oct 2026
- Founded
- 2018 · firehydrant.com, 28 Sept 2026
- Incident response
- Teams can manage incidents from Slack or Microsoft Teams, including paging, acknowledging, escalating, and handing off alerts. · firehydrant.com, 3 Oct 2026
- Integrations
- Listed integrations include Slack, Microsoft Teams, Jira Cloud, Datadog, AWS CloudWatch, GitHub, ServiceNow, Zoom, and Terraform. · firehydrant.com, 3 Oct 2026
- On-call
- Signals supports flexible on-call rotations, escalation policies, alert routing, and notifications through SMS, voice, push, email, Slack, and more. · firehydrant.com, 3 Oct 2026
- Product
- FireHydrant is an incident management platform combining on-call, alerting, automation, incident response, and retrospectives. · firehydrant.com, 3 Oct 2026
- Runbooks
- Runbooks can automatically create Slack channels, launch Zoom meetings, create Jira tickets, and post incident updates. · firehydrant.com, 3 Oct 2026
- Security
- FireHydrant states it is SOC 2 Type II compliant and supports SAML 2.0 and SCIM. · firehydrant.com, 3 Oct 2026
- Service catalog
- The service catalog maps services and components to owners and can sync ownership and metadata from existing systems. · firehydrant.com, 3 Oct 2026
- Support
- The Free plan has no support level listed; Pro includes standard support and Enterprise includes premium support, a dedicated customer success manager, and a solutions engineer. · firehydrant.com, 3 Oct 2026
- Trial
- The pricing page offers a 14-day Pro trial with no credit card required and access to all features. · firehydrant.com, 3 Oct 2026
- Vulnerability reports
- FireHydrant says it aims to respond to vulnerability reports within 72 hours. · firehydrant.com, 3 Oct 2026
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