Side by side
OMNITRACKER IT Service Management Center vs TOPdesk
Both stand on it problem management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
OMNITRACKER combines service management processes with configurable workflows, integration options, and multiple deployment models. Business customers and public institutions should request pricing and review which deployment and support arrangements fit their needs.
Visit OMNITRACKER IT Service Management Center
TOPdesk brings incident handling, self-service, and asset management together, with plan features that expand at higher tiers. Buyers should weigh its per-agent pricing and support schedules against their deployment and service needs.
Visit TOPdeskThe facts
| OMNITRACKER IT Service Management Center | TOPdesk | |
|---|---|---|
| Free plan | Not published | A free trial |
| Open source | Not published | No |
| Runs on | API, Linux, Mac, Self-hosted, Web, Windows | Android, API, iPhone, Self-hosted, Web |
| Lowest paid plan | Free or on request | Essential: £51 per agent a month |
| Plans published | 1 | 3 |
| Maker | Not published | Not published |
| Website | omnitracker.com | topdesk.com |
| On it problem management software | #23 of 39 | #19 of 39 |
OMNITRACKER IT Service Management Center: what it does well
- Lists 15 certified ITIL practices.
- Supports on-premises, hybrid, and cloud deployment.
- Workflows, forms, and permissions are configurable.
- Offers a live demo of about 30 minutes.
- Includes root-cause and known-error tracking.
What to know first
- Pricing is available on request.
- Licensed only to businesses and public institutions.
- AI-supported automation claims a potential ticket-time reduction, not a stated measure.
TOPdesk: what it does well
- Self-service portal supports ticket submission and tracking.
- Asset Management gives a graphical overview of company assets.
- More than 100 integrations and an Open API.
- All plans include 100GB of storage.
What to know first
- No free plan is available.
- Essential and Engaged list 8/5 support.
- Excellent costs £101 per agent per month.
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