Side by side
Octopus ITSM vs SysAid
Both stand on it problem management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Choose Octopus ITSM if your organization needs configurable internal-service workflows alongside self-service, asset management, and reporting. The listed subscription is $95 per active user per month, but buyers needing the AI Assistant or implementation and training should account for additional costs.
Visit Octopus ITSM
Choose SysAid if you need IT service workflows combined with asset management, AI assistance and integrations. Professional has a published price and includes defined asset and Workato-credit allowances. Look elsewhere if you need a free plan, or compare deployment requirements carefully if you are considering On-Premises because some features are Cloud-only.
Visit SysAidThe facts
| Octopus ITSM | SysAid | |
|---|---|---|
| Free plan | No | A free trial |
| Open source | Not published | No |
| Runs on | Android, API, iPhone, Web, Windows | Android, API, Extension, iPhone, Linux, Mac, Self-hosted, Web, Windows |
| Lowest paid plan | Per active user: $95 a month | Professional: $89 per agent a month |
| Plans published | 2 | 2 |
| Maker | Not published | Not published |
| Website | octopus-itsm.com | sysaid.com |
| On it problem management software | #22 of 39 | #18 of 39 |
Octopus ITSM: what it does well
- Covers incidents, requests, problems, changes, backlogs, and approvals.
- Configurable portal includes forms, service catalog, and knowledge base.
- Tracks IT assets, licenses, CMDB data, and SLA/XLA measures.
- Offers API, webhooks, native connectors, and Microsoft 365/Teams integration.
- Cloud hosting is in Québec, with SOC 2 Type 2 and Law 25 compliance stated.
What to know first
- No free plan is available.
- The 95.00 USD monthly subscription excludes the AI Assistant.
- Implementation and training are separately priced services.
- Large-scale deployment pricing requires contacting the company.
SysAid: what it does well
- Handles incidents, requests, changes and problems.
- Includes asset discovery, inventory and monitoring.
- Offers Workato integrations with more than 1,000 applications.
- Mobile apps support incident and request updates on iOS and Android.
- Both plans list 24/6 support.
What to know first
- There is no free plan.
- Professional includes 250 managed assets and 100K Workato credits.
- Enterprise is custom priced and starts at 20 agents.
- Some features are available only in the Cloud edition.
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