No. 30 of 41 ·IT Problem Management Software

Infraon ITSM

Name: Infraon ITSM
Price: 19 USD

Web · Self-hosted · API · paid plans from $19/mo

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Freedom report

One barScore 5.0

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

Infraon ITSM is ranked #30 of 41 in IT problem management software on Freedom251. It runs on API, Self-hosted, Web. There is no free plan. A free trial is offered. Paid plans start at $19/mo.

Infraon ITSM plans and pricing

All plans

Essential $19/mo $19.00 per user/monthly; $57.00/month for 3 users Incident Management · Email to Incident · Self-Service Portal · Standard SLA Management · Workflow Automator · Knowledge Base infraon.io · 5 Oct 2026

Standard $47/mo $47.00 per user/monthly; $141.00/month for 3 users All Essential features · Request Management · Multiple SLA Profiles · Marketplace Access for 3rd Party Integrations · Custom Service Request Templates infraon.io · 5 Oct 2026

Professional $57/mo $57.00 per user/monthly; $171.00/month for 3 users All Standard features · Problem Management · Release Management · Change Management · AI-assisted Knowledge Base Creation · Collaboration Channels for Change, Problem & Release infraon.io · 5 Oct 2026

Enterprise Not published Contact us For organizations focusing on end-to-end Asset and IT Service Management · Bulk discount · 24/7 support · Customizations infraon.io · 5 Oct 2026

Compared on IT problem management software

Free plan: No
Paid from: $19/user/mo
Root-cause analysis: Yes
Known-error database: Yes
Workaround tracking: Yes
Permanent-fix tracking: Yes
Deployment options: hybrid

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The record

Purpose: Infraon ITSM provides service management for incidents, requests, changes, assets, and self-service in one platform.
AI ticketing: The product says it converts 96% of support emails into fully formed, correctly routed tickets automatically.
Incident routing: It offers GenAI-led ticket routing, automated escalation, and live asset tracking for incident resolution.
Self-service: Its self-service portal includes AI-supported search for knowledge articles and guided solutions.
Asset visibility: The product tracks cloud resources, endpoints, software assets, and service dependencies through a centralized CMDB.
Change management: Change workflows support risk-based approvals and CAB reviews, and can flag overlapping changes.
Integrations: Infraon lists integrations including Nagios, Zabbix, SolarWinds, Slack, Microsoft Teams, AWS, Azure, GCP, Active Directory, and LDAP, with REST APIs and more than 100 third-party connectors.
Deployment: Infraon ITSM supports cloud, full on-premise, and hybrid deployment options.
Security and compliance: The product page describes SOC 2, GDPR, ISO 27001, and ITIL 4 as included certifications or standards, and says it logs actions and provides audit trails.
Trial: The product page offers a 14-day free trial with full platform access and no credit card required.
Support: The pricing page lists 24/7 support for the Enterprise plan.
Intended users: Infraon describes its ITSM product as a fit for SaaS teams managing rising ticket volumes, requests, product issues, changes, and SLA commitments.
Headquarters: Bengaluru, India
Price from: $19/mo

Where it ranks on Freedom251

Best IT Problem Management Software in 2026#30 of 41

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Sources

infraon.io/itsm-tool/· checked 5 Oct 2026
infraon.io/itsm-tool/prices/itsm-pricing· checked 5 Oct 2026