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Infraon ITSM
What Infraon ITSM is
Infraon ITSM combines incident, request, change, asset, and self-service management in one platform. It says 96% of support emails can become correctly routed tickets automatically, while GenAI routing, escalation, and live asset tracking support incident work. The self-service portal provides AI-assisted knowledge search and guided solutions. A centralized CMDB tracks cloud resources, endpoints, software assets, and service dependencies. Change workflows include risk-based approvals, CAB reviews, and overlapping-change alerts. Integrations include Nagios, Zabbix, SolarWinds, Slack, Microsoft Teams, AWS, Azure, GCP, Active Directory, and LDAP, alongside REST APIs and more than 100 third-party connectors. Deployment options are cloud, full on-premise, and hybrid, with web, API, and self-hosted access. The product page describes SOC 2, GDPR, ISO 27001, and ITIL 4 as included certifications or standards and says actions are logged for audit trails. Essential starts at $19 a month per user. A 14-day trial provides full platform access without a credit card.
Who it suits
Infraon ITSM suits SaaS teams handling growing ticket volumes, requests, product issues, changes, and SLA commitments. Its deployment choices also fit organizations needing cloud, on-premise, or hybrid operation.
What it does well
- Converts support emails into routed tickets
- Centralized CMDB tracks assets and dependencies
- Supports cloud, on-premise, and hybrid deployment
- Lists more than 100 third-party connectors
- 14-day trial includes full platform access
What to know first
- No free plan
- Essential plan starts at $19 per user monthly
- 24/7 support is listed for Enterprise
- Advanced features are distributed across paid tiers
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Essential | $19.00 per user/monthly; $57.00/month for 3 users · Incident Management · Email to Incident · Self-Service Portal · Standard SLA Management · Workflow Automator · Knowledge Base | $19 a month |
| Standard | $47.00 per user/monthly; $141.00/month for 3 users · All Essential features · Request Management · Multiple SLA Profiles · Marketplace Access for 3rd Party Integrations · Custom Service Request Templates | $47 a month |
| Professional | $57.00 per user/monthly; $171.00/month for 3 users · All Standard features · Problem Management · Release Management · Change Management · AI-assisted Knowledge Base Creation · Collaboration Channels for Change, Problem & Release | $57 a month |
| Enterprise | Contact us · For organizations focusing on end-to-end Asset and IT Service Management · Bulk discount · 24/7 support · Customizations | On request |
As infraon.io lists them, read 5 Oct 2026. The maker's own page has the final word.
Verdict
Infraon ITSM covers service desk, asset, change, and self-service workflows with automation and broad integrations. Its 14-day full-access trial helps teams assess the platform before choosing a paid tier.
Facts from Infraon ITSM's own pages
- AI ticketing
- The product says it converts 96% of support emails into fully formed, correctly routed tickets automatically. · infraon.io, 5 Oct 2026
- Asset visibility
- The product tracks cloud resources, endpoints, software assets, and service dependencies through a centralized CMDB. · infraon.io, 5 Oct 2026
- Change management
- Change workflows support risk-based approvals and CAB reviews, and can flag overlapping changes. · infraon.io, 5 Oct 2026
- Deployment
- Infraon ITSM supports cloud, full on-premise, and hybrid deployment options. · infraon.io, 5 Oct 2026
- Headquarters
- Bengaluru, India · infraon.io, 23 Sept 2026
- Incident routing
- It offers GenAI-led ticket routing, automated escalation, and live asset tracking for incident resolution. · infraon.io, 5 Oct 2026
- Integrations
- Infraon lists integrations including Nagios, Zabbix, SolarWinds, Slack, Microsoft Teams, AWS, Azure, GCP, Active Directory, and LDAP, with REST APIs and more than 100 third-party connectors. · infraon.io, 5 Oct 2026
- Intended users
- Infraon describes its ITSM product as a fit for SaaS teams managing rising ticket volumes, requests, product issues, changes, and SLA commitments. · infraon.io, 5 Oct 2026
- Purpose
- Infraon ITSM provides service management for incidents, requests, changes, assets, and self-service in one platform. · infraon.io, 5 Oct 2026
- Security and compliance
- The product page describes SOC 2, GDPR, ISO 27001, and ITIL 4 as included certifications or standards, and says it logs actions and provides audit trails. · infraon.io, 5 Oct 2026
- Self-service
- Its self-service portal includes AI-supported search for knowledge articles and guided solutions. · infraon.io, 5 Oct 2026
- Support
- The pricing page lists 24/7 support for the Enterprise plan. · infraon.io, 5 Oct 2026
- Trial
- The product page offers a 14-day free trial with full platform access and no credit card required. · infraon.io, 5 Oct 2026
Where Infraon ITSM stands on Freedom251
- IT Problem Management Software#13 of 39
- IT Ticketing Systems#14 of 26
- Configuration Management Database#18 of 32