Side by side
Gfacility vs Infraon ITSM
Both stand on it problem management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free trial AndroidAPIiPhone+1
Choose Gfacility if IT, facility and workplace teams need shared service operations with tools spanning all three areas. Its 30-day trial provides full access to selected modules and a personal onboarding session. Look elsewhere if you need published pricing or a free ongoing plan.
Visit Gfacility
Free trial APISelf-hostedWeb
Infraon ITSM covers service desk, asset, change, and self-service workflows with automation and broad integrations. Its 14-day full-access trial helps teams assess the platform before choosing a paid tier.
Visit Infraon ITSMThe facts
| Gfacility | Infraon ITSM | |
|---|---|---|
| Free plan | A free trial | A free trial |
| Open source | Not published | Not published |
| Runs on | Android, API, iPhone, Web | API, Self-hosted, Web |
| Lowest paid plan | Free or on request | Essential: $19 per user a month |
| Plans published | 1 | 4 |
| Maker | Not published | Not published |
| Website | gfacility.com | infraon.io |
| On it problem management software | #9 of 39 | #13 of 39 |
Gfacility: what it does well
- Brings IT, facility and workplace service operations together.
- Includes a shared catalogue, backlog and cross-domain dashboard.
- AI can classify, enrich and route requests.
- Lists Microsoft 365, Google Workspace, Power BI and custom APIs.
- Offers EU data residency, SSO, SCIM and record-level access controls.
What to know first
- Paid pricing is available on request rather than as a numeric rate.
- AI agents are priced separately from per-user pricing.
Infraon ITSM: what it does well
- Converts support emails into routed tickets
- Centralized CMDB tracks assets and dependencies
- Supports cloud, on-premise, and hybrid deployment
- Lists more than 100 third-party connectors
- 14-day trial includes full platform access
What to know first
- No free plan
- Essential plan starts at $19 per user monthly
- 24/7 support is listed for Enterprise
- Advanced features are distributed across paid tiers
Alternatives to Gfacility Alternatives to Infraon ITSM The whole list