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Mint Service Desk
What Mint Service Desk is
Mint Service Desk is a service management platform for logging, tracking, and resolving tickets. It offers cloud and on-premises deployment, and supports IT service management alongside workflows across departments. Features include SLAs, automation, asset management, and reporting. Employees can submit requests and check their status through a portal covering IT, HR, administration, and finance. Tickets can be routed by category or keyword, with configurable priorities and escalation paths. Integrations include email, LDAP, OpenID with Azure Active Directory, baramundi, and Lansweeper, and REST API access is listed. Its AI module summarizes tickets, suggests solutions, and finds similar incidents, but runs locally and is available only for on-premises deployments. Cloud Lite and Cloud Pro are each listed at $5 a month per agent, with up to 50 agents; a credit card is required for the trial. Cloud storage is listed as 1–50 GB per agent, while on-premises storage depends on the customer's disk. On-premises plans are priced by quote. Mint was founded in 2011 and is headquartered in Rzeszów, Poland.
Who it suits
It suits IT support teams and organizations managing requests across departments. Mint also highlights logistics, retail, manufacturing, and public-sector environments.
What it does well
- Cloud and on-premises deployment options
- Employee portal for requests and status checks
- Routing rules and escalation paths
- On-premises AI module runs locally
What to know first
- AI module is limited to on-premises deployments
- Cloud storage is listed as 1–50 GB per agent
- On-premises plan pricing requires a quote
- Cloud trial requires a credit card
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Cloud Lite | $5/agent x / month; 5 agents selected; up to 50 agents · up to 50 agents · ticket management · Kanban · grouped reports · standard support · credit card required for trial | $5 a month |
| Cloud Pro | $5/agent x / month; 5 agents selected; up to 50 agents · up to 50 agents · SLA management · asset management · automation · custom fields · identity providers · standard support · credit card required for trial | $5 a month |
| MintSD Pro | Get a quote; pilot deployment on request · on-premises · automation · approvals · API access · reports · time tracking · knowledge base · standard support | On request |
| MintSD Enterprise | Get a quote; custom contract; pilot deployment on request · on-premises · for complex environments, regulated industries, high agent volumes, or organizations requiring a custom contract and dedicated support · optional custom development charged separately | On request |
| MintSD Lite | Get a quote; pilot deployment on request · on-premises · ticket management · asset management · custom fields · email integration · customer portal · standard support | On request |
As mintsd.com lists them, read 11 Oct 2026. The maker's own page has the final word.
Verdict
Mint Service Desk combines ticket management with department-wide workflows and offers both cloud and on-premises deployment. Choose based on deployment needs, storage limits, and whether the on-premises-only AI module is relevant.
Facts from Mint Service Desk's own pages
- AI
- The AI module summarizes tickets, suggests solutions, and finds similar incidents; it runs locally and is available only for on-premises deployments. · mintsd.com, 11 Oct 2026
- API
- The pricing page lists REST API access, and the product documentation describes API clients with asset and ticket scopes. · mintsd.com, 11 Oct 2026
- Cloud security
- Mint says its Cloud service uses encryption, regular backups, DDoS protection, firewalls, and private IP addresses, and assigns European customers to European data centers. · mintsd.com, 11 Oct 2026
- Data recovery
- Mint says its disaster recovery plan targets data recovery within a maximum of six hours after a full database breakdown. · mintsd.com, 11 Oct 2026
- Founded
- 2011 · mintsd.com, 28 Sept 2026
- Headquarters
- Rzeszów, Poland · mintsd.com, 28 Sept 2026
- Integrations
- Mint lists email integration, LDAP, OpenID with Azure Active Directory, and integrations with baramundi and Lansweeper. · mintsd.com, 11 Oct 2026
- ITSM and ESM
- The product supports ticketing and multi-department workflows, with features including SLAs, automation, asset management, and reporting. · mintsd.com, 11 Oct 2026
- Notable limits
- Cloud storage is listed as 1–50 GB per agent, while on-premises storage is listed as unlimited subject to the customer’s disk. · mintsd.com, 11 Oct 2026
- Portal
- Its customer portal lets employees submit requests and check their status, including for IT, HR, administration, and finance requests. · mintsd.com, 11 Oct 2026
- Product
- Mint Service Desk is a service management platform for logging, tracking, and resolving tickets, with cloud and on-premises deployment options. · mintsd.com, 11 Oct 2026
- Routing
- New tickets can be routed based on category or keyword, and configurable priority rules and escalation paths are available. · mintsd.com, 11 Oct 2026
- Support
- Mint describes consultation, implementation and training, onboarding support, and continuing technical support for customers. · mintsd.com, 11 Oct 2026
- Who it serves
- Mint describes use cases for IT support teams and multi-department organizations, and highlights logistics, retail, manufacturing, and public-sector environments. · mintsd.com, 11 Oct 2026
Where Mint Service Desk stands on Freedom251
- IT Problem Management Software#14 of 39