Infronest Problem Management

What Infronest Problem Management is

Infronest Problem Management helps teams find root causes behind recurring incidents and document the analysis, workarounds, permanent resolutions and known errors. A problem progresses through New, Investigating, Root Cause Identified, Known Error, Resolved and Closed. Teams can link it to multiple related incidents and an affected asset, then associate a change record with the root-cause analysis, approval, implementation and rollback planning. Priority and impact each have four levels. Documented known-error workarounds can be made available through a dedicated database endpoint, and internal comments keep investigation notes within the team. Listed security controls include encryption in transit and at rest, tenant isolation, and server-enforced TOTP two-factor authentication for privileged roles. Infronest says its controls are internally verified and ISO 27001 aligned, but it has no external compliance certification yet. Starter and Professional include a 14-day free trial with no credit card required. The pricing note says From ₹850/user/mo; listed monthly plans are billed at ₹29,999/mo for Starter, ₹49,999/mo for Professional and Starting at ₹94,999/mo for Enterprise. Enterprise pricing is scoped to team size and requirements.

Who it suits

Infronest identifies enterprises, managed service providers and technology organisations as its primary audience. It suits teams that need to connect recurring incidents with root-cause analysis, known errors and change records.

Limits

Starter is ₹29,999/mo for 10 IT agents, up to 100 assets, up to 10 servers, and 5 GB document storage. Professional is ₹49,999/mo for 25 IT agents, up to 500 assets, up to 50 servers, and 25 GB storage. Both include unlimited employees; Enterprise starts at ₹94,999/mo, with final pricing scoped to team size and requirements.

Getting started

1. Visit the Infronest Problem Management website.
2. Choose Starter or Professional to begin a 14-day trial; no credit card is required.
3. Select a plan based on its listed agent, asset, server, and storage allowances.
4. Use the web app or a listed platform; API and self-hosted options are also available.

Verdict

The workflow connects incident investigation to known-error records and change planning. Review the listed plan costs and the stated absence of external compliance certification before choosing it.