No. 13 of 45 ·Patch Management Software

Infronest Problem Management

Name: Infronest Problem Management
Price: 29999 INR

Web · Windows · Mac · Linux · Android · iPhone · Self-hosted · API · paid plans from ₹29,999/mo

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Freedom report

Two barsScore 5.4

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely6 of 6 device platforms
DocumentedPlans, terms and facts published

Infronest Problem Management is ranked #13 of 45 in patch management software on Freedom251. It runs on Android, API, iOS, Linux, macOS, Self-hosted, Web, Windows. There is no free plan. A free trial is offered. Paid plans start at ₹29,999/mo.

Infronest Problem Management plans and pricing

All plans

Starter ₹29,999/mo ₹29,999/mo 10 IT agents · unlimited employees · up to 100 assets · up to 10 servers · 5 GB document storage infronest.com · 29 Sept 2026

Professional ₹49,999/mo ₹49,999/mo 25 IT agents · unlimited employees · up to 500 assets · up to 50 servers · 25 GB document storage infronest.com · 29 Sept 2026

Enterprise ₹94,999/mo Starting at ₹94,999/mo; final pricing scoped to your team size & requirements Unlimited IT agents · unlimited employees · unlimited servers · 100 GB storage + custom retention · on-premise deployment option infronest.com · 29 Sept 2026

Compared on patch management software

Free plan: No
Root-cause analysis: Yes
Known-error database: Yes
Workaround tracking: Yes
Incident linking: Yes
Permanent-fix tracking: Yes

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The record

Purpose: Problem Management finds root causes behind recurring incidents and records the RCA, workaround, permanent resolution, and known errors.
Problem workflow: Problems move through New, Investigating, Root Cause Identified, Known Error, Resolved, and Closed.
Incident and asset links: A problem can link to many related incidents and a specific affected asset.
Prioritization: Problems track priority as Critical, High, Medium, or Low and impact as Enterprise-wide, High, Medium, or Low.
Known errors: Known errors with documented workarounds are exposed through a dedicated known-errors database endpoint.
Change linkage: A change can reference the problem it resolves, linking the RCA to Change Management approval, implementation, and rollback plans.
Comments: Problem comments can be marked internal to keep investigation notes with the team.
Security: The Trust Center says data is encrypted in transit and at rest, uses tenant isolation, and has server-enforced TOTP two-factor authentication for privileged roles.
Compliance status: Infronest says its security controls are internally verified and ISO 27001 aligned, while also stating it has no external compliance certification yet.
Trial: Starter and Professional have a 14-day free trial, and the pricing page says no credit card is required.
Support: Starter includes email support with a standard 24-hour response SLA; Professional includes priority support with a four-hour response.
Audience: Infronest describes its primary audience as enterprises, managed service providers, and technology organisations.
Headquarters: Gurugram, Haryana, India
Price from: ₹29,999/mo

Where it ranks on Freedom251

Best Patch Management Software in 2026#13 of 45
Best IT Problem Management Software in 2026#10 of 41

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Sources

infronest.com/services/problem-management· checked 29 Sept 2026
infronest.com/security· checked 29 Sept 2026
infronest.com/pricing· checked 29 Sept 2026
infronest.com/about· checked 29 Sept 2026