Freedom251 › IT Service Management - Enterprise Software
OpsYnt ITSM
What OpsYnt ITSM is
OpsYnt ITSM is an ITIL-aligned service management platform for internal IT, HR, facilities, and other shared-services teams. Incident ticketing includes AI classification, priority scoring, and automatic routing to department queues. Change workflows support CAB approvals, risk scoring, rollback plans, and CMDB impact analysis; service requests can use dynamic forms and multi-stage approvals. Asset management tracks configuration items and relationships, software inventory, warranties, and lifecycle status. A visual no-code builder automates routing, approvals, notifications, and CMDB updates. Its AI Copilot can summarize incident threads, draft replies, suggest next steps, and link related configuration items. Identity and audit features include SAML/OIDC single sign-on, SCIM provisioning, fine-grained roles, and immutable audit trails; SSO starts at Business and SCIM is on Enterprise. Guided importers cover ServiceNow, Jira Service Management, Freshservice, and Zendesk. The company lists tenant isolation using Postgres row-level security, AES-256 encryption at rest, and TLS 1.3 in transit. It says its SOC 2 Type II audit is in progress and ISO 27001 certification is on its roadmap. A 30-day trial is available, but there is no free plan. Starter is $49 a month and Pro is $79 a month; Enterprise pricing is custom.
Who it suits
It suits internal IT and shared-services teams managing incidents, requests, changes, assets, or service workflows. The company describes its intended range as teams from two-person operations to organizations with 1,000 seats.
What it does well
- Automates routing, approvals, notifications, and CMDB updates.
- Copilot can summarize incidents and suggest next steps.
- Guided imports cover four named service-management tools.
- Lists AES-256 encryption at rest and TLS 1.3 in transit.
- Offers a 30-day trial.
What to know first
- No free plan.
- Starter is $49 a month.
- Pro is $79 a month.
- SOC 2 Type II audit is in progress; ISO 27001 is on the roadmap.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Business | $149/tech/mo · Unlimited technicians · 500 GB storage · Advanced AI Copilot · Change and problem management · Priority support · Public REST API | $149 a month |
| Starter | $49/tech/mo · Up to 5 technicians · Unlimited portal users · 25 GB storage · Basic SLAs · Community support | $49 a month |
| Pro | $79/tech/mo · Up to 25 technicians · 100 GB storage · Asset management/CMDB · Standard AI Copilot · Email support | $79 a month |
| Enterprise | Custom · 5 TB storage · SSO (SAML/OIDC) and SCIM · Private cloud option · Custom integrations and data residency · Immutable audit logs | On request |
As opsynt.com lists them, read 5 Oct 2026. The maker's own page has the final word.
Verdict
OpsYnt ITSM combines service workflows, asset management, automation, and AI assistance for internal teams. The 30-day trial gives prospective users an option to evaluate it, while pricing begins with paid monthly plans.
Facts from OpsYnt ITSM's own pages
- AI Copilot
- The Copilot can summarize incident threads, draft replies, suggest next steps, and link related configuration items. · opsynt.com, 5 Oct 2026
- Audience
- The company describes OpsYnt as suitable for internal IT teams at organizations ranging from two-person operations to companies with 1,000 seats. · opsynt.com, 5 Oct 2026
- Automation
- A visual no-code workflow builder automates routing, approvals, notifications, and CMDB updates. · opsynt.com, 5 Oct 2026
- Change management
- Change workflows support CAB approvals, risk scoring, rollback plans, and CMDB impact analysis. · opsynt.com, 5 Oct 2026
- CMDB and assets
- Asset management includes configuration items and relationships, software inventory, warranty tracking, and lifecycle status. · opsynt.com, 5 Oct 2026
- Compliance status
- The company says its SOC 2 Type II audit is in progress and ISO 27001 certification is on its roadmap. · opsynt.com, 5 Oct 2026
- Identity and audit
- The product lists SAML/OIDC single sign-on, SCIM provisioning, fine-grained roles, and immutable audit trails; SSO is available from Business and SCIM on Enterprise. · opsynt.com, 5 Oct 2026
- Imports
- Guided importers are available for ServiceNow, Jira Service Management, Freshservice, and Zendesk, carrying tickets, users, knowledge articles, and asset records. · opsynt.com, 5 Oct 2026
- Incident management
- Incident ticketing includes AI classification, priority scoring, and automatic routing to department queues. · opsynt.com, 5 Oct 2026
- Integrations
- The ITSM page describes Entra ID setup and SLA breach alerts delivered to Microsoft Teams or Slack. · opsynt.com, 5 Oct 2026
- Mobile
- The agent workspace and employee portal are responsive, while native iOS and Android apps are in public beta. · opsynt.com, 5 Oct 2026
- Purpose
- OpsYnt ITSM is an ITIL-aligned service management platform for internal IT, HR, facilities, and other shared services teams. · opsynt.com, 5 Oct 2026
- Security
- OpsYnt says tenant isolation is enforced with Postgres row-level security and lists encryption at rest with AES-256 and in transit with TLS 1.3. · opsynt.com, 5 Oct 2026
- Service catalog
- The service catalog supports request templates with dynamic forms and multi-stage approvals. · opsynt.com, 5 Oct 2026