No. 23 of 41 ·IT Problem Management Software

OpsYnt ITSM

Name: OpsYnt ITSM
Price: 49 USD

Web · Android · iPhone · Self-hosted · API · paid plans from $49/mo

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Freedom report

Two barsScore 5.1

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

OpsYnt ITSM is ranked #23 of 41 in IT problem management software on Freedom251. It runs on Android, API, iOS, Self-hosted, Web. There is no free plan. A free trial is offered. Paid plans start at $49/mo.

OpsYnt ITSM plans and pricing

All plans

Starter $49/mo $49/tech/mo Up to 5 technicians · Unlimited portal users · 25 GB storage · Basic SLAs · Community support opsynt.com · 5 Oct 2026

Pro $79/mo $79/tech/mo Up to 25 technicians · 100 GB storage · Asset management/CMDB · Standard AI Copilot · Email support opsynt.com · 5 Oct 2026

Business $149/mo $149/tech/mo Unlimited technicians · 500 GB storage · Advanced AI Copilot · Change and problem management · Priority support · Public REST API opsynt.com · 5 Oct 2026

Enterprise Not published Custom 5 TB storage · SSO (SAML/OIDC) and SCIM · Private cloud option · Custom integrations and data residency · Immutable audit logs opsynt.com · 5 Oct 2026

Compared on IT problem management software

Free plan: No
Root-cause analysis: Yes
Known-error database: Yes
Workaround tracking: Yes
Incident linking: Yes
Permanent-fix tracking: Yes
Deployment options: cloud

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The record

Purpose: OpsYnt ITSM is an ITIL-aligned service management platform for internal IT, HR, facilities, and other shared services teams.
Incident management: Incident ticketing includes AI classification, priority scoring, and automatic routing to department queues.
Change management: Change workflows support CAB approvals, risk scoring, rollback plans, and CMDB impact analysis.
Service catalog: The service catalog supports request templates with dynamic forms and multi-stage approvals.
CMDB and assets: Asset management includes configuration items and relationships, software inventory, warranty tracking, and lifecycle status.
Automation: A visual no-code workflow builder automates routing, approvals, notifications, and CMDB updates.
AI Copilot: The Copilot can summarize incident threads, draft replies, suggest next steps, and link related configuration items.
Identity and audit: The product lists SAML/OIDC single sign-on, SCIM provisioning, fine-grained roles, and immutable audit trails; SSO is available from Business and SCIM on Enterprise.
Integrations: The ITSM page describes Entra ID setup and SLA breach alerts delivered to Microsoft Teams or Slack.
Imports: Guided importers are available for ServiceNow, Jira Service Management, Freshservice, and Zendesk, carrying tickets, users, knowledge articles, and asset records.
Mobile: The agent workspace and employee portal are responsive, while native iOS and Android apps are in public beta.
Security: OpsYnt says tenant isolation is enforced with Postgres row-level security and lists encryption at rest with AES-256 and in transit with TLS 1.3.
Compliance status: The company says its SOC 2 Type II audit is in progress and ISO 27001 certification is on its roadmap.
Audience: The company describes OpsYnt as suitable for internal IT teams at organizations ranging from two-person operations to companies with 1,000 seats.
Price from: $49/mo

Where it ranks on Freedom251

Best IT Problem Management Software in 2026#23 of 41

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Sources

opsynt.com/products/itsm· checked 5 Oct 2026
opsynt.com/security· checked 5 Oct 2026
opsynt.com· checked 5 Oct 2026
opsynt.com/about· checked 5 Oct 2026
opsynt.com/pricing· checked 5 Oct 2026