IFS Enterprise Service Management brings internal service delivery together across IT and business departments. IFS assyst centralizes service requests and support, extending service management to areas such as HR, Facilities, and Finance. Built-in workflows automate repetitive tasks and approvals, while employees can use a self-service portal, service catalog, and knowledge base. Real-time analytics and dashboards provide visibility into service performance, and no-code configuration supports adaptation across business functions. The product includes asset management, finance, inventory, order management, manufacturing tools, invoicing and payments, multi-entity support, offline mode, route optimization, and recurring jobs. Listed integrations connect IFS Cloud EAM for asset data, ERP for finance and HR, and FSM for field service. Deployment options include IFS Cloud, on-premise hosting, or a customer's own cloud environment. IFS Cloud uses Microsoft Azure single-tenant environments with encryption at rest and in transit. The software runs on Android, iOS, web, and Windows. Pricing is on request.
Who it is for
IFS describes the product for businesses that manufacture, service, and manage complex assets. It may suit organizations coordinating internal services across IT and functions such as HR, Facilities, and Finance.
What is good
- Centralizes service requests across IT and business departments.
- Automates repetitive tasks and approvals with workflows.
- Provides real-time analytics and dashboards.
- Offers cloud, on-premise, and customer-cloud deployment.
- Available on Android, iOS, web, and Windows.
What to know first
- Pricing is available only on request.
- Deployment choice may require organizational planning.
- Listed integrations focus on IFS products.
Verdict
IFS ESM connects service requests, workflow automation, and analytics across departments. Organizations considering it should confirm pricing and deployment details with IFS.
Get started with IFS Enterprise Service Management
- Visit the IFS Enterprise Service Management website.
- Contact IFS or book a demo to discuss pricing.
- Choose IFS Cloud, on-premise hosting, or your own cloud environment.
- Use the service catalog, employee portal, and knowledge base to handle service requests.
- Access the product on Android, iOS, web, or Windows.
Questions about IFS Enterprise Service Management
How much does IFS Enterprise Service Management cost?
Pricing is on request. IFS says to contact the company or book a demo.
Which platforms does IFS ESM support?
It is available on Android, iOS, web, and Windows.
Can IFS ESM serve departments outside IT?
Yes. IFS describes service management for functions including HR, Facilities, and Finance.
What deployment options are available?
Customers may choose IFS Cloud, on-premise hosting, or their own cloud environment.
Which IFS products does it connect with?
IFS ESM connects with IFS Cloud EAM for asset data, ERP for finance and HR, and FSM for field service.
Who makes IFS Enterprise Service Management?
The maker is IFS Enterprise Service Management, headquartered in Linköping, Sweden. IFS was founded in 1983.
IFS Enterprise Service Management plans and pricing
All plansCompared on ERP software
- Non-IT departments
- Yes
- Service catalog
- Yes
- Workflow automation
- Yes
- Employee portal
- Yes
- Knowledge base
- Yes
- Asset management
- Yes
- Deployment
- both
