Side by side
HaloITSM vs Mint Service Desk
Both stand on it problem management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Choose HaloITSM if your team needs incident, request, change, asset, and reporting workflows in an IT service management product with mobile apps and a 30-day trial. Look elsewhere if you need a free plan or cannot accommodate the per-agent annual price and required bespoke onboarding package.
Visit HaloITSMMint Service Desk combines ticket management with department-wide workflows and offers both cloud and on-premises deployment. Choose based on deployment needs, storage limits, and whether the on-premises-only AI module is relevant.
Visit Mint Service DeskThe facts
| HaloITSM | Mint Service Desk | |
|---|---|---|
| Free plan | A free trial | A free trial |
| Open source | No | Not published |
| Runs on | Android, API, iPhone, Self-hosted, Web, Windows | API, Linux, Self-hosted, Web |
| Lowest paid plan | HaloITSM public-sector listing: £33 per licence a month | Cloud Lite: $5 per agent a month |
| Plans published | 5 | 5 |
| Maker | Not published | Not published |
| Website | haloitsm.com | mintsd.com |
| On it problem management software | #10 of 39 | #14 of 39 |
HaloITSM: what it does well
- 30-day trial includes all features and modules with no credit card required.
- Incident workflows cover routing, SLAs, OLAs, and major incidents.
- Service catalogue includes forms, approvals, tasks, and automation.
- Includes 1,000+ reports and a no-code query builder.
- Available on web, iOS, Android, and as a self-hosted option.
What to know first
- No free plan is offered.
- HaloITSM costs £66 a month per agent, billed annually.
- An onboarding package is required at a bespoke cost.
- The Halo Enterprise Package costs $1,000,000 a year, billed annually.
Mint Service Desk: what it does well
- Cloud and on-premises deployment options
- Employee portal for requests and status checks
- Routing rules and escalation paths
- On-premises AI module runs locally
What to know first
- AI module is limited to on-premises deployments
- Cloud storage is listed as 1–50 GB per agent
- On-premises plan pricing requires a quote
- Cloud trial requires a credit card
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