Best IT Problem Management Software in 2026
Updated
41 IT problem management software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
41ranked
0free plans on this page
$6/molowest paid tier
5 Oct 2026last checked
0 of the 16 here have a free tier you can use, 0 have open-source code on record, and 0 have full bars: free, open, on most of your devices and documented.
| # | App | Signal | Free tier | Open code | Devices | From | Score |
|---|---|---|---|---|---|---|---|
| 26 | TOPdeskWeb · Android · iPhone · Self-hosted · API | Two bars | — | — | 3 of 6 | £51/mo | 5.1 |
| 27 | Xurrent IMRWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | $6/mo | 5.1 |
| 28 | ZnunyWeb · Linux | No signal | — | — | 2 of 6 | — | 5.1 |
| 29 | GfacilityWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | — | 5.0 |
| 30 | Infraon ITSMWeb · Self-hosted · API | One bar | — | — | 1 of 6 | $19/mo | 5.0 |
| 31 | ServiceNow ITSMWeb · Android · iPhone | Two bars | — | — | 3 of 6 | — | 5.0 |
| 32 | USU IT Service ManagementWeb | No signal | — | — | 1 of 6 | — | 5.0 |
| 33 | ZentraITSMWeb · Self-hosted · API | One bar | — | — | 1 of 6 | $19/mo | 5.0 |
| 34 | Agentforce IT ServiceWeb | One bar | — | — | 1 of 6 | $15/mo | 4.9 |
| 35 | EasyVista Service ManagerWeb | No signal | — | — | 1 of 6 | — | 4.8 |
| 36 | HaloITSMWeb · Android · iPhone | One bar | — | — | 3 of 6 | — | 4.8 |
| 37 | Matrix42 Enterprise Service ManagementWeb · Android · iPhone | One bar | — | — | 3 of 6 | — | 4.8 |
| 38 | Microsoft System Center Service ManagerWindows | One bar | — | — | 1 of 6 | $1,455/mo | 4.8 |
| 39 | OTRSWeb · Linux | No signal | — | — | 2 of 6 | — | 4.8 |
| 40 | Mint Service DeskWeb | No signal | — | — | 1 of 6 | — | 4.7 |
| 41 | ServiceCoreWeb | No signal | — | — | 1 of 6 | — | 4.6 |
Compare all 16 in a table
| # | App | Score | Free plan | From | Free plan | Paid from | Root-cause analysis | Known-error database |
|---|---|---|---|---|---|---|---|---|
| 26 | TOPdesk | 5.1 | No | £51/mo | No | — | — | — |
| 27 | Xurrent IMR | 5.1 | No | $6/mo | No | 5 /user/mo | — | — |
| 28 | Znuny | 5.1 | No | — | Yes | — | — | — |
| 29 | Gfacility | 5.0 | No | — | No | — | — | — |
| 30 | Infraon ITSM | 5.0 | No | $19/mo | No | 19 /user/mo | Yes | Yes |
| 31 | ServiceNow ITSM | 5.0 | No | — | No | — | — | — |
| 32 | USU IT Service Management | 5.0 | No | — | — | — | — | — |
| 33 | ZentraITSM | 5.0 | No | $19/mo | No | 19 /user/mo | — | — |
| 34 | Agentforce IT Service | 4.9 | No | $15/mo | No | 15 /user/mo | Yes | Yes |
| 35 | EasyVista Service Manager | 4.8 | No | — | — | — | — | — |
| 36 | HaloITSM | 4.8 | No | — | No | — | — | — |
| 37 | Matrix42 Enterprise Service Management | 4.8 | No | — | No | — | — | — |
| 38 | Microsoft System Center Service Manager | 4.8 | No | $1,455/mo | No | — | Yes | — |
| 39 | OTRS | 4.8 | No | — | No | — | — | — |
| 40 | Mint Service Desk | 4.7 | No | — | No | — | — | — |
| 41 | ServiceCore | 4.6 | No | — | No | — | — | — |
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