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Best IT Problem Management Software in 2026 — page 2
- 39 apps
- Research read 23 Sept 2026
- How the order is worked out
- 26
OTRS
Paid AndroidAPIiPhone+3Choose OTRS if your organization needs help desk and IT service management with ticket queues, a customer portal, and task and email automation.
- 27
Proactivanet ITSM
Paid AndroidAPIiPhone+1Proactivanet ITSM combines a broad service-management catalog with automation, asset integration, and browser and mobile access. Organizations should contact the vendor for pricing details.
- 28
ServiceCore
Paid AndroidAPIiPhone+2ServiceCore combines ITIL service management, enterprise workflows, asset tracking, reporting, integrations, and mobile work.
- 29
SymphonyAI IT Service Management
Paid AndroidAPIiPhone+5SymphonyAI IT Service Management combines service-request handling, workflow customization, integrations, and multi-tenant support in one platform.
- 30
DemandFlow ITSM
Paid APIWebDemandFlow ITSM brings service desk workflows, a CMDB and knowledge management into one cloud product.
- 31
ZServiceDesk
Paid AndroidAPIiPhone+5ZServiceDesk combines service management with asset, GRC, and project tools for enterprise workflows. Pricing is quote-based, and major customization carries a charge.
- 32
Agentforce IT Service
Paid WebAgentforce IT Service combines service desk processes with configuration, asset, and AI capabilities. Its paid, cloud-only structure and separately priced editions make plan selection important.
- 33
OpenText Service Management
Paid AndroidiPhoneWebOpenText Service Management combines service workflows, employee resources, asset management, and change controls. Pricing is custom, and buyers must request it; no free plan is listed.
- 34
ServiceNow ITSM
Paid AndroidiPhoneWebServiceNow ITSM groups service, incident and asset workflows into tiered plans, with higher tiers adding operational management and AI capabilities.
- 35
Matrix42 Enterprise Service Management
Paid AndroidiPhoneWebChoose Matrix42 Enterprise Service Management if your organization needs service functions beyond IT with catalog, portal, knowledge, automation and asset management in one product.
- 36
Microsoft System Center Service Manager
Paid WindowsSystem Center Service Manager combines several incident investigation and resolution records in a self-hosted Windows product.
- 37
Virima ITSM
Paid LinuxMacWeb+1 - 38
TechExcel ServiceWise
Paid WebWindows - 39
USU IT Service Management
Paid WebUSU IT Service Management combines employee-facing service information with workflow automation and asset management. Organizations should confirm deployment fit and request a quote.
