No. 15 of 60 ·IT Knowledge Base Software

DemandFlow ITSM

Web · API

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Freedom report

One barScore 5.4

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

DemandFlow ITSM is ranked #15 of 60 in IT knowledge base software on Freedom251. It runs on API, Web.

Compared on IT knowledge base software

Deployment options: cloud

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The record

Purpose: DemandFlow ITSM provides incident, request, problem and change management alongside a service catalogue, CMDB and knowledge base.
Ticket routing: Tickets can be assigned to individuals or support groups, escalated through defined levels, and tracked against response and resolution SLAs.
Automated tickets: Alerts from monitoring and the SIEM can automatically create tickets.
Service catalogue: Catalogue requests can be pre-filled and routed for approval, with approval, fulfilment and closure tracked together.
CMDB: Configuration items can be linked in a dependency graph to the business services they support and, where applicable, to live asset records.
Problem and change management: Related incidents can be linked to problems with root-cause analysis and known errors, while changes support risk assessment, approval and implementation planning.
Knowledge base: Knowledge articles support versioning, scheduled review and reader ratings, and ticket resolutions can link to the article used.
Self-service portals: Users can raise and track tickets and search public knowledge articles through branded portals hosted on DemandFlow subdomains.
Integrations: The ITSM page describes integration with DemandFlow ITAM, monitoring and SIEM, including live asset context on tickets.
API: DemandFlow provides a REST API for reading and writing tenant data using bearer-token authentication.
Access security: The REST API uses personal access tokens, which can be scoped and revoked or deleted by the user who created them.
Support: The DemandFlow Support Centre offers a knowledge base and ticket submission and lists [email protected] as its contact email.
Service desk: DemandFlow ITSM covers incidents, service requests, problems, changes, a service catalogue, a CMDB and a knowledge base.
Ticket queue: Tickets support priority, impact, urgency, categories, assignment, escalation and SLA status tracking.

Where it ranks on Freedom251

Best IT Knowledge Base Software in 2026#15 of 60
Best IT Problem Management Software in 2026#9 of 41
Best IT Vendor Management Software in 2026#8 of 40
Best CMDB Software in 2026#9 of 39

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Sources

demandflow.com/itsm/· checked 2 Oct 2026
support.portal.demandflow.com/kb/demandflow-rest-api-overview· checked 2 Oct 2026
support.portal.demandflow.com/kb/getting-an-api-token-pat· checked 2 Oct 2026
support.portal.demandflow.com· checked 2 Oct 2026