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DemandFlow ITSM

Paid APIWeb

What DemandFlow ITSM is

DemandFlow ITSM is a cloud service desk for managing incidents, service requests, problems and changes, with a service catalogue, CMDB and knowledge base. Tickets can be assigned to people or support groups, escalated through defined levels, and tracked against response and resolution SLAs; monitoring and SIEM alerts can create tickets automatically. Catalogue requests can be pre-filled and routed for approval, with fulfilment and closure tracked alongside it. The CMDB links configuration items to business services and, where applicable, live asset records. Related incidents can be connected to problems for root-cause analysis and known-error records, while changes include risk assessment, approval and implementation planning. Knowledge articles support versioning, scheduled review and reader ratings, and ticket resolutions can link to relevant articles. Branded portals on DemandFlow subdomains let users raise and track tickets and search public articles. The product integrates with DemandFlow ITAM, monitoring and SIEM, and provides a REST API for tenant data using bearer-token authentication. It is available via web and API; pricing is on request, and the product page invites visitors to book a demo without stating a trial offer.

Who it suits

DemandFlow ITSM suits service desk teams managing incident, request, problem and change workflows. It may also fit organizations that want ticketing connected to asset, monitoring or SIEM information.

What it does well

Tickets track response and resolution SLAs.
Monitoring and SIEM alerts can create tickets automatically.
CMDB items can link to business services and asset records.
Knowledge articles support versioning and scheduled review.
REST API supports reading and writing tenant data.

What to know first

Pricing is available on request.
No trial offer is stated.
Self-service portals are hosted on DemandFlow subdomains.

Getting started

Visit the DemandFlow ITSM website.
Book a demo with DemandFlow.
Use the web application or API.
Create scoped personal access tokens for REST API access.

Verdict

DemandFlow ITSM brings service desk workflows, a CMDB and knowledge management into one cloud product. Prospective buyers will need to request pricing; the product page offers a demo rather than stating a trial.

Questions

How much does DemandFlow ITSM cost?

Pricing is on request.

Is there a free plan or trial?

The ITSM page invites visitors to book a demo and does not state a trial offer.

Which platforms does it support?

The listed platforms are web and API. Deployment is cloud.

What does DemandFlow ITSM manage?

It covers incidents, service requests, problems and changes, plus a service catalogue, CMDB and knowledge base.

Does it integrate with other tools?

The ITSM page describes integration with DemandFlow ITAM, monitoring and SIEM.

Who makes DemandFlow ITSM?

The site identifies DemandFlow as a registered trademark of TOCLOCO LTD, registered in England.

Facts from DemandFlow ITSM's own pages

Access security: The REST API uses personal access tokens, which can be scoped and revoked or deleted by the user who created them. · support.portal.demandflow.com, 2 Oct 2026
API: DemandFlow documents a REST API for reading and writing tenant data using bearer-token authentication. · support.portal.demandflow.com, 3 Oct 2026
Asset context: Tickets can link to live DemandFlow ITAM asset records with configuration, software, security posture, warranty, ownership and cost details. · demandflow.com, 3 Oct 2026
Automated tickets: Monitoring and SIEM alerts can automatically raise tickets. · demandflow.com, 3 Oct 2026
CMDB: Configuration items can be mapped to business services and linked in a dependency graph to show service impact. · demandflow.com, 3 Oct 2026
Company: The site identifies DemandFlow as a registered trademark of TOCLOCO LTD, registered in England, and gives a London address. · demandflow.com, 3 Oct 2026
Integrations: The ITSM page says monitoring and SIEM alerts can raise tickets; it does not name specific products or external integrations. · demandflow.com, 3 Oct 2026
Knowledge base: The internal knowledge base supports versioned articles, scheduled reviews, reader ratings and links from ticket resolutions. · demandflow.com, 3 Oct 2026
Pricing and trial: The ITSM page invites visitors to book a demo and does not state a price or trial offer. · demandflow.com, 3 Oct 2026
Problem and change management: Related incidents can be grouped into problems with root-cause analysis and known errors, while changes support risk assessment, approval and implementation planning. · demandflow.com, 3 Oct 2026
Purpose: DemandFlow ITSM provides incident, request, problem and change management alongside a service catalogue, CMDB and knowledge base. · demandflow.com, 2 Oct 2026
Self-service: The product supports branded self-service portals on DemandFlow subdomains, with ticket tracking and a public knowledge base. · demandflow.com, 3 Oct 2026
Self-service portals: Users can raise and track tickets and search public knowledge articles through branded portals hosted on DemandFlow subdomains. · demandflow.com, 2 Oct 2026
Service catalogue: Catalogue items can create pre-filled requests and route them for approval and fulfilment. · demandflow.com, 3 Oct 2026
Service desk: DemandFlow ITSM covers incidents, service requests, problems, changes, a service catalogue, a CMDB and a knowledge base. · demandflow.com, 3 Oct 2026
Support: The site links to a DemandFlow Support Centre. · demandflow.com, 3 Oct 2026
Ticket queue: Tickets support priority, impact, urgency, categories, assignment, escalation and SLA status tracking. · demandflow.com, 3 Oct 2026
Ticket routing: Tickets can be assigned to individuals or support groups, escalated through defined levels, and tracked against response and resolution SLAs. · demandflow.com, 2 Oct 2026