Freedom251 › IT Problem Management Software

Proactivanet ITSM

Paid AndroidAPIiPhoneWeb

Visit Proactivanet ITSM Alternatives Pricing

What Proactivanet ITSM is

Proactivanet ITSM is service-management software for automating IT support processes and managing service work across incidents, requests, problems, changes, releases, service levels, suppliers, and a service catalog. Its automation can create incidents and handle repetitive requests, while native ITAM integration connects incidents and requests with assets in both directions. The product also includes a knowledge base, continuity management, remote control, root-cause analysis, known-error and workaround tracking, permanent-fix tracking, and a multichannel chatbot. It offers an open API and out-of-the-box integrations; Service Desk connections include MS Teams, Telegram, WhatsApp, and Slack. Users can access the interface through a browser without installing a client, or use a mobile app to create and resolve incidents and requests. Hybrid deployment is available. Proactivanet was developed in 2001 and is based in Gijón, Spain. Pricing is on request.

Who it suits

It suits service desks, IT managers, system administrators, and cybersecurity teams seeking ITSM with asset links and service-process automation. The vendor also identifies finance, education, health, public sector, retail, and industry organizations as audiences.

What it does well

Automates incident creation and repetitive requests.
Links incidents and requests bidirectionally with assets.
Supports browser access without a client installation.
Offers mobile incident and request handling.
Hybrid deployment is available.

What to know first

Pricing is available only on request.
No client-free desktop download is offered; access is browser-based.

Limits

Pricing is on request. Hybrid deployment is available.

Plans

Plan	Billed and limits	Price
Proactivanet ITSM	Pricing is not published; request a demo or contact the vendor for details	On request

As proactivanet.com lists them, read 3 Oct 2026. The maker's own page has the final word.

Getting started

Visit the Proactivanet ITSM website.
Request a demo or contact the vendor for pricing.
Choose a hybrid deployment arrangement with the vendor.
Access the interface through a browser without installing a client, or use the mobile application for incidents and requests.

Verdict

Proactivanet ITSM combines a broad service-management catalog with automation, asset integration, and browser and mobile access. Organizations should contact the vendor for pricing details.

Questions

How much does Proactivanet ITSM cost?

Pricing is not published; the vendor asks prospective customers to request a demo or contact them for details.

Which platforms are supported?

Listed platforms are Android, iOS, web, and API. The vendor also says the browser interface works from anywhere and on any platform without a client installation.

Can it connect with collaboration tools?

The Service Desk page lists integrations with MS Teams, Telegram, WhatsApp, and Slack.

What deployment option is available?

Hybrid deployment is listed.

Which security certifications does the vendor report?

Proactivanet says it is certified to ISO 9001, ISO 20000, ISO 27001, ISO 27017, and Spain’s National Security Scheme.

Facts from Proactivanet ITSM's own pages

Audience: The vendor identifies service desks, IT managers, system administrators, cybersecurity teams, and organizations in sectors including finance, education, health, public sector, retail, and industry as audiences for its solutions. · proactivanet.com, 3 Oct 2026
Automation: The product automates incident creation and repetitive requests to improve technician productivity and reduce costs. · proactivanet.com, 3 Oct 2026
Browser access: The interface works from anywhere and on any platform without downloading or installing a client. · proactivanet.com, 3 Oct 2026
Collaboration tools: The Service Desk page lists integration with MS Teams, Telegram, WhatsApp, and Slack. · proactivanet.com, 3 Oct 2026
Company history: The company history says Proactivanet software was developed in 2001, after the founders established the first group company in Gijón, Spain, in 1998. · proactivanet.com, 3 Oct 2026
Founded: 2001 · proactivanet.com, 28 Sept 2026
Headquarters: Gijón, Asturias, Spain · proactivanet.com, 28 Sept 2026
Identity: The architecture page says Proactivanet supports Active Directory, SAML, and LDAP integration for administration and single sign-on. · proactivanet.com, 3 Oct 2026
Integrations: The vendor says it offers out-of-the-box integrations and an open API for connecting Proactivanet with other software. · proactivanet.com, 3 Oct 2026
ITAM connection: Native ITAM and ITSM integration can link incidents and requests bidirectionally with assets. · proactivanet.com, 3 Oct 2026
ITIL alignment: The vendor reports 18 certified practices on its certification page, including incident, problem, change, service desk, service catalog, and supplier management. · proactivanet.com, 3 Oct 2026
Mobile app: The Service Desk page says a mobile application is available for creating and resolving incidents and requests. · proactivanet.com, 3 Oct 2026
Purpose: Proactivanet ITSM is presented as software for automating IT service processes, improving support efficiency and user experience, and reducing costs. · proactivanet.com, 3 Oct 2026
Security certifications: The vendor says Proactivanet is certified to ISO 9001, ISO 20000, ISO 27001, ISO 27017, and Spain’s National Security Scheme. · proactivanet.com, 3 Oct 2026
Service catalog: Its catalog includes incidents, requests, knowledge base, service levels, suppliers, service catalog and portfolio, problems, changes, releases, continuity management, remote control, and a multichannel chatbot. · proactivanet.com, 3 Oct 2026
Support: The Partner Hub provides access to documentation and technical resources, and a support center for opening and tracking tickets with the technical team. · proactivanet.com, 3 Oct 2026