Side by side
Matrix42 Enterprise Service Management vs SysAid
Both stand on enterprise it management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Choose Matrix42 Enterprise Service Management if your organization needs service functions beyond IT with catalog, portal, knowledge, automation and asset management in one product. Look elsewhere if you require a free plan or publicly listed pricing before contacting the maker.
Visit Matrix42 Enterprise Service Management
Choose SysAid if you need IT service workflows combined with asset management, AI assistance and integrations. Professional has a published price and includes defined asset and Workato-credit allowances. Look elsewhere if you need a free plan, or compare deployment requirements carefully if you are considering On-Premises because some features are Cloud-only.
Visit SysAidThe facts
| Matrix42 Enterprise Service Management | SysAid | |
|---|---|---|
| Free plan | No | A free trial |
| Open source | Not published | No |
| Runs on | Android, iPhone, Web | Android, API, Extension, iPhone, Linux, Mac, Self-hosted, Web, Windows |
| Lowest paid plan | Not published | Professional: $89 per agent a month |
| Plans published | None | 2 |
| Maker | Not published | Not published |
| Website | matrix42.com | sysaid.com |
| On enterprise it management software | #23 of 30 | #19 of 30 |
Matrix42 Enterprise Service Management: what it does well
- Supports IT and non-IT departments
- Includes service catalog and employee portal
- Provides knowledge base capabilities
- Workflow automation is included
- Offers asset management
What to know first
- No free plan
- Pricing requires a request
- Paid product
- Trial lasts 30 days
SysAid: what it does well
- Handles incidents, requests, changes and problems.
- Includes asset discovery, inventory and monitoring.
- Offers Workato integrations with more than 1,000 applications.
- Mobile apps support incident and request updates on iOS and Android.
- Both plans list 24/6 support.
What to know first
- There is no free plan.
- Professional includes 250 managed assets and 100K Workato credits.
- Enterprise is custom priced and starts at 20 agents.
- Some features are available only in the Cloud edition.
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