Side by side
ServiceCore vs Xurrent IMR
Both stand on enterprise service management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid AndroidAPIiPhone+2
ServiceCore combines ITIL service management, enterprise workflows, asset tracking, reporting, integrations, and mobile work. Its technician minimum and quote-based annual plans are important considerations for smaller teams.
Visit ServiceCore
Free trial AndroidAPIiPhone+1
Xurrent IMR combines alerting, coordination, integrations, and post-incident reporting for production teams. Annual billing starts at $5/user/mo, and plan limits differ by team size, integrations, and support.
Visit Xurrent IMRThe facts
| ServiceCore | Xurrent IMR | |
|---|---|---|
| Free plan | No | A free trial |
| Open source | Not published | Not published |
| Runs on | Android, API, iPhone, Self-hosted, Web | Android, API, iPhone, Web |
| Lowest paid plan | Free or on request | Starter: $6 per user a month |
| Plans published | 3 | 3 |
| Maker | Not published | Not published |
| Website | servicecore.app | xurrent.com |
| On enterprise service management software | #19 of 29 | #15 of 29 |
ServiceCore: what it does well
- ITIL 4 service management practices
- Unified queue for multiple request channels
- CMDB maps configuration dependencies
- Visual workflows and low-code forms
- Mobile app supports offline work
What to know first
- Minimum of 10 technicians
- Pricing requires a quote
- ESM sub-tenant technicians licensed separately
- No free plan
Xurrent IMR: what it does well
- Custom alert routing and escalation policies.
- Connects to more than 150 tools.
- AI features include postmortem generation and alert correlation.
- 14-day trial includes full feature access.
- Available on web, Android, and iOS.
What to know first
- No free plan is listed.
- Starter supports up to 5 users and 1 team.
- Starter includes 5 integrations and 12 months of retention.
- Enterprise pricing requires a custom proposal.
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