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Marval MSM

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What Marval MSM is

Marval MSM is an IT service management platform for coordinating service processes across an organisation. Its scope includes IT, HR, shared services, facilities, estates, and risk and compliance. Teams can manage incidents, major incidents, requests, problems, changes and routine tasks, alongside service assets, a CMDB, stock, outages, dashboards and analytics. Web self-service, knowledge management and real-time chat support users, while a mobile interface includes offline synchronisation. Workflow tools include a visual request designer, risk assessment, supplier management and service-level management for SLAs, OLAs and UCs. Marval describes MSM as web-based, with cloud and on-premise deployment and no client installation. A GraphQL API and integrations including Teams, Slack, Jira and Azure are listed. The maker says data can remain under the customer’s legal jurisdiction and in a chosen region, and describes the product as compatible with ITIL and ISO/IEC 20000. Marval MSM is paid, with pricing on request. The company says it was founded in 1989.

Who it suits

Marval MSM suits organisations managing service processes across IT and other departments, including HR, facilities, estates, and risk and compliance. It is relevant to teams that need workflow configuration, service-level management and cloud or on-premise deployment.

What it does well

  • Covers service processes across multiple departments
  • Offers cloud or on-premise deployment
  • Mobile interface includes offline synchronisation
  • Includes a GraphQL API and listed integrations
  • Data can remain in a chosen region

What to know first

  • Pricing is available on request
  • Paid product

Getting started

  1. Visit the Marval website.
  2. MSM is available in the cloud or on premise.
  3. Use MSM through the web interface; no client installation is required.
  4. Configure requests and processes with the visual designer and workflow builder.
  5. Connect services through the GraphQL API or listed integrations.

Verdict

Marval MSM covers incident, request, change and asset management alongside workflows, reporting and self-service. Its deployment options and jurisdiction controls may suit organisations with specific hosting requirements; pricing requires an inquiry.

Questions

How much does Marval MSM cost?

Marval lists the pricing model as paid, with pricing on request.

Can MSM be hosted on premise?

Yes. Marval says MSM is available in the cloud or on premise.

Does MSM require installation?

Marval describes it as web-based and says no client installation is required.

Which integrations are listed?

Examples include Teams, Slack, SharePoint, Google Maps, Azure DevOps, OpenAI, Jira, Twilio, and StatusPage.

Who makes Marval MSM?

Marval says it was founded in 1989 and has worked in service management for over 37 years.

Does MSM support service levels and risk assessment?

Yes. It lists risk assessment tools and service-level management for SLAs, OLAs, and UCs.

Facts from Marval MSM's own pages

API
The MSM page describes an all-new GraphQL API layer and names Teams, Slack, Jira, and Azure as integration examples. · marval.global, 10 Oct 2026
Assets and reporting
The suite lists service asset management, CMDB, stock control, outage tracking, dashboards, analytics, and continual service improvement. · marval.global, 9 Oct 2026
Company history
Marval says it was founded in 1989 and that it was an original co-author of ITIL. · marval.global, 9 Oct 2026
Configuration
The platform includes a visual, drag-and-drop request designer for configuring requests. · marval.global, 10 Oct 2026
Core features
Its listed capabilities include incident, request, problem, and change management, service reporting, asset management, a service catalogue, and risk assessment tools. · marval.global, 10 Oct 2026
Deployment
Marval says its service management solutions are available in the cloud or on premise. · marval.global, 10 Oct 2026
Enterprise use
MSM supports service management across IT, HR, shared services, facilities, estates, and risk and compliance. · marval.global, 10 Oct 2026
Founded
1989 · marval.global, 28 Sept 2026
Integrations
The integration platform lists Teams, Slack, SharePoint, Google Maps, Azure DevOps, OpenAI, Jira, Twilio, Marval Projects, Azure Entra, Pushover, and StatusPage integrations. · marval.global, 10 Oct 2026
Maker
Marval says it was founded in 1989 and has worked in service management for over 37 years. · marval.global, 10 Oct 2026
Performance
Marval says the rewritten MSM backend cuts request load times by 75% or more and includes high availability and load balancing as standard. · marval.global, 10 Oct 2026
Product
Marval MSM is an IT service management platform for delivering consistent, measurable service processes across an organisation. · marval.global, 10 Oct 2026
Purpose
Marval MSM is an IT service management platform for delivering consistent, measurable service processes across an organisation. · marval.global, 9 Oct 2026
Security and data residency
Marval describes MSM as sovereign-first and says data can be deployed in a chosen region under the customer's jurisdiction. · marval.global, 10 Oct 2026
Security controls
The product page lists intelligent security controls and describes the deployment as secure and scalable. · marval.global, 10 Oct 2026
Self-service and mobile
MSM includes web self-service and a mobile interface with offline synchronisation. · marval.global, 10 Oct 2026
Standards
The product page says MSM is compatible with ITIL and ISO/IEC 2000. · marval.global, 10 Oct 2026
Support
The product page lists staff training, and the integration page describes a virtual agent that answers common service requests 24/7. · marval.global, 10 Oct 2026
Support and training
The MSM page lists staff training and says Marval works with customers on service improvement plans and ITSM good practice. · marval.global, 9 Oct 2026
Workflow and governance
MSM includes a dynamic workflow builder, risk assessment tools, supplier management, and service level management for SLAs, OLAs, and UCs. · marval.global, 9 Oct 2026

Where Marval MSM stands on Freedom251

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