Side by side
ServiceNow ITSM vs TOPdesk
Both stand on enterprise it management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid AndroidiPhoneWeb
ServiceNow ITSM groups service, incident and asset workflows into tiered plans, with higher tiers adding operational management and AI capabilities. Check plan contents and request pricing to identify a suitable package.
Visit ServiceNow ITSM
Free trial AndroidAPIiPhone+2
TOPdesk brings incident handling, self-service, and asset management together, with plan features that expand at higher tiers. Buyers should weigh its per-agent pricing and support schedules against their deployment and service needs.
Visit TOPdeskThe facts
| ServiceNow ITSM | TOPdesk | |
|---|---|---|
| Free plan | No | A free trial |
| Open source | Not published | No |
| Runs on | Android, iPhone, Web | Android, API, iPhone, Self-hosted, Web |
| Lowest paid plan | Free or on request | Essential: £51 per agent a month |
| Plans published | 3 | 3 |
| Maker | Not published | Not published |
| Website | servicenow.com | topdesk.com |
| On enterprise it management software | #24 of 30 | #20 of 30 |
ServiceNow ITSM: what it does well
- Foundation combines request, incident and asset management.
- Advanced adds major incident and change management.
- Prime includes AI agents for IT workflows.
- Available on Android, iOS and web.
- Includes post-incident reviews and stakeholder updates.
What to know first
- No free plan is available.
- Pricing is available only on request.
- No status page is listed.
TOPdesk: what it does well
- Self-service portal supports ticket submission and tracking.
- Asset Management gives a graphical overview of company assets.
- More than 100 integrations and an Open API.
- All plans include 100GB of storage.
What to know first
- No free plan is available.
- Essential and Engaged list 8/5 support.
- Excellent costs £101 per agent per month.
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