HaloITSM

What HaloITSM is

HaloITSM brings service management for IT, HR, Facilities, Finance and Legal into one platform and licence. Its IT service management processes cover incidents, service requests, changes, problems, knowledge, service levels and assets, with a configuration management database. Administrators can build visual, no-code workflows to manage routing, approvals, notifications, escalations and handoffs across teams. A mobile-responsive self-service portal can be branded and set up with catalogues, knowledge content and request forms. Halo says its licence includes AI features for ticket triage, classification, knowledge suggestions, resolution recommendations and a virtual agent. The company advertises more than 250 native integrations, included in the per-agent price, and describes API integration. The listed platforms are web, Android, iOS and self-hosted deployment. Halo says its cloud applications run on AWS in London, North Virginia, Frankfurt, Montreal, Cape Town and Sydney. Its stated security compliance includes Cyber Essentials, SOC 2 Type 2 and ISO 27001. Pricing starts at £66/user/mo on an annual term, and a 30-day trial is available. End users and portal customers are free; the standard licence is priced by agent count, not ticket or data volume.

Who it suits

HaloITSM suits organisations that want IT and other departments to manage service requests in one platform and licence. It also fits teams that need configurable workflows, a self-service portal, asset management and integrations.

Limits

There is no free plan. The standard licence is per agent and requires an onboarding package at bespoke cost; the listed annual starting price is £66/user/mo. End users and customers accessing the portal are free, and pricing does not depend on tickets or data volume.

Getting started

1. Visit the HaloITSM service management website.
2. Choose between the standard licence and the Halo Enterprise Package.
3. Use the 30-day trial to begin evaluating the platform.
4. Access the service through web, Android or iOS, or consider self-hosted deployment.
5. Use Halo’s Guides, Halo University and Halo Community for learning and support.

Verdict

Choose HaloITSM if you need IT and non-IT service management under one platform, with configurable workflows and a broad set of included integrations. Consider the per-agent licence and bespoke onboarding cost when assessing the standard licence; the listed Enterprise Package is priced at $1,000,000 a year.