ServiceNow Service Catalog

What ServiceNow Service Catalog is

ServiceNow Service Catalog is a web-based portal for organizing employee requests and routing them through approval and fulfillment. It supports eligibility rules, service ownership, approval workflows, and fulfillment automation, covering key steps from defining who may request a service to completing the request. The catalog is included in ServiceNow ITSM plans. ITSM Foundation includes Service Catalog and Request Management, Incident Management, Asset Management and CMDB, Virtual Agent, and Workflow. ITSM Advanced includes Foundation and adds Major Incident Management and On-Call Management, Change Management, Problem Management, and AI Voice Agents. ITSM Prime includes Foundation and Advanced capabilities, along with an L1 Service Desk AI Specialist, AI Agents for ITSM, an AI Agent for Digital End-User Experience, and DevOps Change Velocity. The service is available on the web. It is paid, has no free plan, and pricing is available on request. The listed plan details identify related capabilities, but do not provide prices for individual tiers.

Who it suits

It suits organizations that need a web portal to manage employee service requests, approvals, eligibility, and fulfillment. The related ITSM plans may also suit teams seeking the other listed IT service management capabilities.

Limits

There is no free plan. Pricing for the ITSM plans is available on request.

Getting started

1. Open the ServiceNow Service Catalog website
2. Review the ITSM Foundation, Advanced, and Prime plans
3. Request pricing for the selected plan
4. Use the web service to provide a request portal
5. Configure eligibility, ownership, approvals, and fulfillment workflows

Verdict

ServiceNow Service Catalog covers request routing, eligibility, ownership, approvals, and fulfillment within broader ITSM plans. Buyers should request pricing and compare the listed plan contents against their needs.