Hornbill Service Manager in 2026: Pricing, Plans and Alternatives

Hornbill Service Manager is a cloud service management product for organizations that coordinate support across IT and non-IT departments. It is available on the web and includes a service catalog, workflow automation, an employee portal and a knowledge base. Asset management is also part of its listed capabilities, so teams can handle service and asset work within the same product. The employee portal, knowledge base and service catalog give organizations a shared place for employees to find service information and submit requests. Workflow automation adds support for managing service processes, while asset management extends the product’s scope to assets. Hornbill offers a free plan, and pricing for other options is available on request. The product is deployed in the cloud. Hornbill was founded in 1995 and is headquartered in London, United Kingdom. Its listed support for non-IT departments makes it relevant to organizations whose service operations extend beyond internal technology teams. Organizations can consider it for a web-based service management approach spanning departments, service requests, knowledge and assets.

Who it is for

Hornbill Service Manager suits organizations that need to coordinate service management across IT and non-IT departments. It is relevant to teams looking for a web-based, cloud-deployed product with a service catalog, employee portal, workflow automation, knowledge base and asset management.

What is good

Supports both IT and non-IT departments.
Includes a service catalog and employee portal.
Workflow automation is included.
Combines a knowledge base with asset management.
Offers a free plan.

What to know first

The product is cloud-deployed.
Pricing for options beyond the free plan is available on request.

Verdict

Consider Hornbill Service Manager if your organization needs cloud-based service management across IT and non-IT departments, with catalog, workflow, knowledge and asset capabilities. Organizations that need pricing upfront should note that pricing is available on request.