Side by side
Gfacility vs Hornbill Service Manager
Both stand on enterprise service management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Choose Gfacility if IT, facility and workplace teams need shared service operations with tools spanning all three areas. Its 30-day trial provides full access to selected modules and a personal onboarding session. Look elsewhere if you need published pricing or a free ongoing plan.
Visit GfacilityConsider Hornbill Service Manager if your organization needs cloud-based service management across IT and non-IT departments, with catalog, workflow, knowledge and asset capabilities. Organizations that need pricing upfront should note that pricing is available on request.
Visit Hornbill Service ManagerThe facts
| Gfacility | Hornbill Service Manager | |
|---|---|---|
| Free plan | A free trial | Yes |
| Open source | Not published | Not published |
| Runs on | Android, API, iPhone, Web | Web |
| Lowest paid plan | Free or on request | Not published |
| Plans published | 1 | None |
| Maker | Not published | Not published |
| Website | gfacility.com | hornbill.com |
| On enterprise service management software | #5 of 29 | #9 of 29 |
Gfacility: what it does well
- Brings IT, facility and workplace service operations together.
- Includes a shared catalogue, backlog and cross-domain dashboard.
- AI can classify, enrich and route requests.
- Lists Microsoft 365, Google Workspace, Power BI and custom APIs.
- Offers EU data residency, SSO, SCIM and record-level access controls.
What to know first
- Paid pricing is available on request rather than as a numeric rate.
- AI agents are priced separately from per-user pricing.
Hornbill Service Manager: what it does well
- Supports both IT and non-IT departments.
- Includes a service catalog and employee portal.
- Workflow automation is included.
- Combines a knowledge base with asset management.
- Offers a free plan.
What to know first
- The product is cloud-deployed.
- Pricing for options beyond the free plan is available on request.
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