Side by side
Effigate vs SolarWinds Service Desk
Both stand on sla management. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Effigate brings delivery, SLA-managed support, and invoicing into one system. Its broad integrations, APIs, and desktop timer support make it suitable for service organizations, while the free plan is absent and larger teams need Enterprise pricing.
Visit Effigate
Choose SolarWinds Service Desk if your organization needs a paid, cloud-based ITSM system combining incidents, assets, CMDB, changes, and AI features. Its broad integrations and mobile tools support distributed service work. Look elsewhere if you require a free plan or want asset management included without separate pricing.
Visit SolarWinds Service DeskThe facts
| Effigate | SolarWinds Service Desk | |
|---|---|---|
| Free plan | A free trial | A free trial |
| Open source | Not published | Not published |
| Runs on | API, Linux, Mac, Web, Windows | Android, API, iPhone, Web |
| Lowest paid plan | Professional: $79 a month | Essentials: $39 per technician a month |
| Plans published | 3 | 3 |
| Maker | Not published | Not published |
| Website | effigate.com | solarwinds.com |
| On sla management | #3 of 23 | #7 of 23 |
Effigate: what it does well
- Combines projects, helpdesk, SLAs, and billing
- Supports multiple contract billing models
- Includes REST API and signed webhooks
- Desktop Timer supports macOS, Windows, and Linux
- Seven-day full-access trial needs no card
What to know first
- No free plan
- Professional plan limited to 25 users
- Enterprise pricing is custom
- Paid plan starts at 79.00 USD monthly
SolarWinds Service Desk: what it does well
- Incident engagement through web, email, Teams, Slack, and mobile
- CMDB provides dependency mapping and change-impact analysis
- More than 200 cloud application integrations
- AI sidekick, virtual agent, and smart suggestions
- Unlimited users on each listed plan
What to know first
- No free plan is available
- IT asset management requires an additional purchase
- Premier limits API access to 1,500 calls per user per minute
Alternatives to Effigate Alternatives to SolarWinds Service Desk The whole list